Refunds must be issued from your Stripe account.
1. Log into your Stripe Account
2. Select the "Payments" tab at the top of the page.
3. Click on the payment you want to partially refund. (It must be marked as "Succeeded")
4. On the payment details page, click "Refund" in the top right corner.
5. In the pop-up box, enter the amount you want to refund. Then, select the reason for the refund from the drop-down menu and enter an explanation. Once completed, click "Refund".
6. On the payment details page, there will be a "Partial Refund" label beside the total amount. Click on the label to see the refund amount. You can also see the partial refund details in the timeline.
NOTE: Refunds may take up to 5-10 business days to appear on the resident's statement.
7. The payment will now be marked as "Partial Refund" on the payments page.
*PLEASE NOTE: THE AMOUNT THAT IS REFUNDED WILL BE CHARGED A 2.9% STRIPE TRANSACTION FEE*