Video Script
Welcome to the What to Expect Post-Launch overview. In this video we will review common questions you may receive post-launch and outline the resources and support available to you.
Now that your workspace has launched, you may be wondering what’s next? Typically, residents reach out with questions about registration, notifications, and workspace permissions. Afterall, this might be their first-time using Condo Control. Let’s review some of the frequently asked questions and responses.
What is my registration code and unit number?
Residents can find their registration code and unit number in the welcome letter. They must enter this information exactly as it appears with no extra numbers, spaces, or symbols. A video and user guide are available on the registration page should residents require further assistance.
Why was my password rejected?
All passwords must be at least 8 characters long, have 1 upper case letter, 1 lower case letter, 1 number, and 1 of the following symbols [!@#$*]. Passwords that do not meet these criteria will be rejected.
Can I disable email notifications?
By default, all notifications are turned on, but this can be customized by each user as needed. Select Welcome! in the top right corner followed by Email Preferences to update these settings.
Why can’t I access a feature?
We recommend sending an announcement shortly after launch outlining what can and should be done in Condo Control. If you find residents don’t have access to something they need, review your user group permissions, and update them as needed.
Looking for support? We have a number of resources available for you and your community.
First, is our library of video tutorials and user guides. You can access these resources directly from your workspace. Select Training to see the videos tailored to your role or User Guides to view our written guides. These resources will address FAQs and show you how to configure and administer your workspace features.
Next is our community forum. The forum allows Property Managers and Board Members to connect, ask questions and share best practices. The forum is moderated by the Condo Control team so we can also assist with any questions you might have.
Having technical issues or need assistance updating settings? Contact our support team. They are available Monday to Friday during business hours and provide support in English, French and Spanish. You can submit a case online or request a callback.
One final resource is our customer success team. They run monthly ask the expert sessions as well as webinars on key topics. If you have a dedicated Customer Success Manager, they will give you tips on how to optimize your workspace and get the most out of your features.
That concludes the What to Expect Post-Launch overview. We look forward to working together and supporting your community.