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Learning Objectives:
1. Recall how to filter the stays list.
2. Explain how to add a new stay.
3. Describe how to view, edit or delete a stay.
Video Script
Welcome to the Short Term Rentals: Adding Stays overview. In this video, we will demonstrate how to add a stay to your unit. This feature will only be enabled if your building offers short term rentals.
To get started, select My Account from the main menu followed by the Stay Details tab. Here you will see a list of your past, current and future stays. Your workspace permissions will dictate if you can see all the stay for your unit or just the stays you added. You can filter the stays list using the drop-down menu.
To add a new short term rental, select Add New Stay. Then, determine who the stay is for. Select No if this is not your own stay. Next, enter the details for the primary guest starting with their Title, First Name, and Last Name. Then, enter their Mobile Phone Number and Email. The welcome letter will be sent to this email address.
If applicable, enter the number of Additional Guests that are part of the stay and input their First and Last Name in the boxes provided. Email addresses and phone numbers are not required for additional guests as the primary guest will be the sole contact for the stay.
Then, enter the Start Date and End Date for the stay. If you are aware of the guest’s Emergency Contact Detail, check the box and enter the relevant information. Guests can also add this information during the registration process.
If your guests have a vehicle, check the box beside Does User Have a Car and enter the vehicle details. Like before, this information can be added during the registration process. Once completed, select Save.
You will now see the stay listed on the Stay Details page. A welcome letter will be automatically sent to the primary guest on the first day of their stay. If applicable, they can click the link in the email to complete their registration form.
To review the details of a stay, select View. To revise a stay, select Edit. To cancel a stay, select Delete. And to resend the welcome letter, select Send Email. This option is only available for Active Stays.
This concludes the Short Term Rentals: Adding Stays overview. For more information on the Short Term Rental feature, please refer to our user guides.