This user guide outlines how to submit (add or create) a service request, complaint or comment to property management or the board.
Refer to the video below for a demonstration of the Service Request feature:
Service Requests: Creating Requests - Resident Video Guide
1. Select “Service Requests” from the main menu.
2. Click on "Add New Service Request”.
3. Follow steps 1-7 for completing your service request:
1) Request Type: Click on the drop down arrow to find the type of request you are making
2) Subject: Put in the title/ name for your service request identifying the request
3) Priority: Using the drop down menu, indicate the priority level of your service request.
4) Detailed Description: Use the message box along with its functions to articulate to management what your service request is regarding.
5) Permission to Enter: Check the box if you are allowing management to enter your premises.
6) Add Attachments: If you have pictures or documents that you would like to attach to the service please do so by clicking on the upload files tab.
7) Send: Once you have completed your service request, click "Send" to submit the request to management.
Note About Service Requests and Responsibility
If you have issues with: home appliances, heating or air conditioning, thermostat, plumbing, water leakage, door locks, intercom, buzzer, or other in unit issues you may submit a service request.
What items your property can assist with and who is responsible for these depends on your property's policies, and some items may be the responsibility of the unit owner.
For clarification on what items your property is responsible for, please refer to your property by-laws/rules or contact your property manager directly with your inquiry.
There are many different types of service request that are customized for each property. Some examples include:
- Appliance repair
- Renovation requests
- Noise or other complaints
- Plumbing or electrical requests
- Archetectual change requests
- General property suggestions
- ARC requests
- Variance requests
As well each property can customize the name of the feature to suit their needs. In your workspace you may see the name as something besides Service Request. For clarification on how your property refers to requests in this feature you should speak to the property manager or administrator of the property.