When sending an announcement to your community you can choose to send it through a few different methods: Email, Voice & Text Message, Lobby Display and/or Print Copies. The options available will depend on features are included in your package. This user guide outlines how to post an announcement using the text and voice message feature.
Note: Text and voice messages will only be sent to residents that have a cell phone number or a home phone number added to their account.
1. Select "Announcements" from the main menu.
2. Click the "Create New Announcement" button
3. Select the type of announcement you would like to create.
4. Select "Text and Voice Messages" in the section where it asks "How would you like to send the announcement?" (You will also be able to select "Email and Push Notifications" and "Lobby Display" if you would like to send the announcement via email and post it on your lobby display.)
5. Enter the details in the box provided. Once text has been entered in the box, the character limit will show. The box will also show you how many SMS will be sent to the resident. (Please note: The longer the text is, the more SMS will be sent to each resident)
Note: Each SMS message will count towards one credit. 1 SMS = 1 Credit, 2 SMS = 2 credits, 3 SMS = 3 credits.
6. Schedule whether you would like to post the announcement now or for a future date.
7. Select if you would like to send the text and voice message to everyone or just the residents who do not have an email on the system.
8. Select the recipients by selecting the appropriate option. By clicking on "Groups" you may select the groups you would like to send it to.
By clicking on "Units" you may select the units to send the announcements to.
By clicking on "Advanced" you can either send the announcement to Groups and Units or Groups or Units. If you select "Groups and Units", you will send the announcement to the selected units who belong in the selected groups.
If you select "Groups or Units", you will send the announcement to those listed as part of the selected group or the selected units.
Click on "View Recipient List" to see who will receive the announcement and the delivery method.
9. You can check your usage for the month by clicking on "Check the Usage"
10. Check off the disclaimer and click "Post Announcement" to complete the process.
Condo Control sends out texts and voice messages from the following phone numbers:
+1 855 427 3290 (Toll-Free)
+1 201 831 7454 (Cragmere, NJ, US)
+1 647 931 5395 (Toronto, ON, CA)
+1 904 293 1275 (Saint Johns, FL, US)
+63 922 120 0233 (Philippines)
If you have any additional questions about the feature, please contact our support team.