Webinar - Budget Mailout Made Easy: Condo Control's Solution

Hello, everyone. Thank you for taking the time to join today's webinar titled ‘Budget mail out made easy: Condo Control’s solution’.

My name is Rebecca, and I am from the customer success team here at Condo Control. And co-presenting here today is my colleague, Christine Ponce-Arena. Christine will be presenting a demo of the budget mail out feature, discuss some best practices, as well as help with the q and a session.

And just before we get started with the webinar, I wanted to provide a few reminders. So this is being recorded. A follow-up email will be sent to all registrants with the recording link once it becomes available.

After the presentation, we will have a formal q and a session. So, please submit any questions into the Zoom q and a at the bottom of your screen, and we will do our best to get to as many questions as we have time for. Now please note that all attendees are muted, so you need to use that Zoom q and a to ask any questions. And then after the webinar, upon leaving the Zoom meeting, a survey will automatically appear in your browser to gather any feedback you may have and answer some questions.

So on our agenda for today, we will start with an overview and walk through demo of the budget mail out feature, including highlighting the mail out merge function, print options, and owner's point of view. Then we'll go over some of the budget mail out best practices while using Condo Control and managing feedback from owners. And then after that, we'll have our formal q and a session.

So to start things off for today, we wanted to conduct a poll. And our poll question today is, what is the biggest challenge you face with budget mail outs? So if you're joining us, please select one option from the following list. Try your best to choose one.

And the options here are, first being ensuring owners receive and open the mail outs. Second option being managing follow-up questions and feedback. Third option being staying organized and on schedule. For this one, staying organized may include ensuring the envelopes are ready, if you're doing physical mail outs. And then the fourth option being other. If there's something else that you have in mind, please specify in the chat what this is as your biggest challenge that you face with budget mail outs. So we'll just let everyone answer this poll, and then we'll see what the top answer is.

So a lot of you know, there's a mix of people who use the physical mail outs, but also the electronic ones as well. And, looks like the one that's leading so far is ensuring owners receive and open the mail outs. Looks like the majority people are choosing this option. And staying organized and on schedule being the second most popular.

Hi, Rebecca. I'm very interested to know what the other are. I know. Right? Yes.

 

I'd love to see. Maybe this maybe our guests can share it later with us. I am now going to end the poll, and we'll share the results here. So as you can all see, looks like the top, option here is ensuring owners receive and open the mail outs followed by staying organized and on schedule.

Thanks everyone for participating in our poll. So let's continue on with the presentation. I'm now going to go over just the budget mail feature in a general sense, and then we're going to jump right into the walkthrough. So Condo Control’s budget mailout feature is part of the announcements module and is free. It is included in both core and premium packages. It is specifically designed for sending out the annual budgets and notices of annual general meetings. And one of the key advantages of this feature is that it allows you to inform each unit or door of their individual maintenance or HOA fees for the up upcoming fiscal year. So this ensures that every owner knows exactly what their financial obligations are, and it's all done on our platform in a very streamlined and automated way. 

So, this feature can also generate paper copies, including envelopes for each unit. Wanted to point this out, and this is particularly useful for owners who have not opted in to receive electronic communications. So for those of you managing properties where some units have chosen not to provide e-consent, the budget mail out feature has you covered. So you'll be able to filter out those units and send paper mail directly to them while delivering electronic versions to everyone else.

Now, one thing we wanted to be mindful of, or make sure that you'd be mindful of is the jurisdictional regulations around electronic delivery. So be sure to check if your jurisdiction allows for electronic mail outs and ensure the recipients have consent to receive these electronically if your jurisdiction allows. 

So I will now pass it over to Christine who will provide a demo of the budget mail out feature. Okay. I'll stop sharing there, Christine, and pass it over to you. Alright.

Thank you, Rebecca. Hello, everyone. My name is Christine Ponce-Arena, and I'm a senior customer success manager here at Conda Control. I'm so excited to talk about our topic today because I know personally, this was one of the most stressful part of my job when I was in property management.

We all know we only do this once a year, annually, once a year. And yet, every year when I do it, I'm so nervous sending it out because it is the one thing that I do not want to screw up on because it has something to do with our owner's monthly fee. Right?

But that is why I know that the budget mailout feature has helped many of our existing clients just because I myself use it. And I know that this has helped our existing clients send out their own annual budgets efficiently as well. But most importantly, this feature is free for everyone. It is included, as Rebecca mentioned earlier. It is part of Condo Control’s core and premium subscription packages. So everyone has it. It is there.

 

We can help you. You can always reach out to your CSM, if you have any questions, but it is free. We like free stuff. Right? So, alright.

How about let's go and dive into this and let me just go and share my screen. Now once you're logged in to your Condo Control account, you need to choose the announcement feature on the left main menu on the left hand side.

Okay? Once you click here on the announcements page, you click on the on the top right, there is a button that's called create new announcement. Click on this one, and then select the budget mail out icon.This will then take you to a page where you need to input the data for your budget mail out. Right on this field, begin by naming your announcement.

Let's call this, for this webinar's purpose, let's call this budget fiscal year 2024-2025. Then you need to download the initial budget mail out template.

This template is a very simple Excel spreadsheet that has two columns. Column one will be the unit number, and column b will be the total common expense fee related to each units. Now once you enter all the monthly fees for all units, save this document on your computer, and remember to check the last unit number on your spreadsheet exactly as it is shown in your workspace.

Again our platform only needs two information for your budget, the unit number and how much the monthly fee is. Now once your spreadsheet is ready, you and please make sure that you save this as a CSV file and not Excel or any other format. It has to be, via CSV file. Once your spreadsheet is ready, you can choose the file by clicking the choose file button, and I will now choose my budget mail out template. Open, and there it is.

Then as I said earlier, please make note and write down the last unit number in the file for your, I mean, from the Excel spreadsheet that you just saved. And for today's example, my last unit is 9001P. Then you can enter the start date or the new fees, which for this webinar, let's do December 1st. You then once you enter the start date, the end date will automatically populate to one year from the start date that you entered. Okay?

Now once you click next, this is the page where it would show you the copy of the data that you imported from the CSV file that you just created and saved on your computer. So review the data. Make sure that your unit has the exact monthly fee for each of them.

Check your check your data, review. And once you review the data, you click next. Now your next step is to prepare the announcement email notification that you need to send out. Online payments. Now you can select this if you want to enable online payments for the common expense fees. Please note, though, that you have a Stripe or Rotessa account, and it must be activated prior to this selection.

 

For this building, my client doesn't want their owners to pay online, so I'm going to choose no. 

Next one is select groups. You choose the groups. This is where you choose the groups the budget mail out should be sent to. Then, typically, it is, of course, your owners and probably your board of directors if you wish because my client right now, one out of the three board members are not, is not an owner in the building, so I will make sure that that person, receives the copy of the announcement. They will not they will not have anything on the letter because they're not paying monthly fee, but they will see the announcement. You can also click on this view recipient list just to quickly review if those are your owners. 

The next one is the details. So the here is the details box. You can just pull this down just so you can see the whole letter. And this is where you format the details of your message. You can drag and drop the fields on the left into the detail section as needed. You can actually, create this if you have a customized letter that you have, you are welcome to use that one. Just make sure that there's no previous formatting because, otherwise, the system will not take it.

And then right here, let me see. I'd like to add the unit number. So I can drag unit number field right here, and then we have the 7.5% increase, the monthly element, and then I do have the right here is my unit number, the start date that I want, the start date and the end date, and the monthly fee for each unit. This these are these are information that are being pulled and from your Excel spreadsheet that you just uploaded.

What we're doing right now is we are actually mail merging it in a timely fashion as opposed to the old fashioned where we have to mail merge through Word. You are actually doing your mail merge within Condo Control.

So  once you like you review your letter and you've changed anything you want, you can click on the right hand side just to see the preview of how it would look like and make sure that the fields are actually, are there, the fields that you want to be filled out.

You scroll a little bit down, and you could see the next field as expiration date. This is where you enter the date when the announcement no longer needs to display on the home page. After this date, your owners can still view the announcement on the announcements page when they're logged into Condo Control.

And so because our I'd like my client would want their owners to see this at least for two months, so I will choose January 31st 2025 as my expiration date.

Now the attached files. If applicable, upload any files you want included with the budget mail out announcement. So this would be your all your reports any minutes, this is really where you will upload your budget package, your twenty page, fifty page budget package. This is where you would, upload. And just make sure that is on a PDF file so that, it is not, no one can manipulate it when they receive it. 

 

The next one is the disclaimer. You must agree to the disclaimer to send out your announcement by clicking I agree. Now once you review and finalize the details of the budget mail out announcement and you have checked already on the right hand side to see that the fields that you want filled out and shown are there, you can now post your announcement by clicking post announcement.

In this page, you can generate paper copies as if you wish. I'm not sure about you, but I had to do 450 units of hard copy papers of 35 pages, of my financial budget package, and that was two years in a row that we had to print so it took a lot of my time. And I see that, one of the challenges is really organizing yourself and also making sure that your owners receive their budget package. And that's why we all know that we print them. My board always want me to print them, but I end up going, printing 450 of all these package.

And I would end up with two bankers box of hard copies that are not picked up. So, that's why I think that the budget mail out feature in Condo Control is very helpful. Not only does it save us time, but it also saves us money and also saving trees.

By generating paper copies, though, this is really just generating the first the letter or the budget mail out letter.

And you can choose whether you wanna generate paper copies for units without e-consent, or you can choose for everyone in the building. I usually just choose for everyone in the building just because sometimes people don't have time to open their emails or are, you know, not inclined to open their emails. They just go and knock at the management's office, and they said, how much is my monthly fee now? So all you have to do is generate paper copies that you can save into your computer, and you can print it out as you need. Now the first thing you need to do is download the template. And once you download the template, you can you can add your logo if you wish, and then choose the file. Once you saved on your computer, choose the file in there and the budget template, and then you generate the letters. Click on generate letters.

It will now be saved in your computer. Once you click next, you also have, by the way, an option to have printing services done if you want it to be get done by our, partner, which is Katz Media. Please reach out to your CSMs if you want your printing done. If then you can also once you've done all of these, just click on all announcements page, and you will see that our announcement is now posted.

The one thing that you might want to do after is go to your reports. Click on reports, and make sure you're on the first tab that's called standard reports. Go down to the category called announcements, and click on the report called announcement recipient list. This report provides announcement recipients information in entered date range. So let's choose this week because I'd like to know who has, who received the announcement that we just sent. You run the report, and the system will let you know if it was delivered, if it was processed, if they did not receive it. And this is also where you will see how many times they opened your, the announcement and how many clicks.

And I'd like to take a moment to show you how it would look like for when you generate the hard copies, this is what it would look like. You upload the template. You download the template. You add your logo. And as you can see, now the system has merged all your letters, and you will see that each and every single letter are customized to each and every single unit that you have.

Rest assured that these your owners will only see the information that is pertaining to their unit. So you can see, you could the monthly common element is there for each and every single unit. And so you can save this generated copies onto your computer. And you can when somebody knocks at your door and says, I did not receive anything. You did not send any announcement.

I don't know how much I have to pay now, and I don't understand why there's an increase. So you just print this out for them and give it to them. Now I'd also like to, take a moment to show you how it would look like when your owner logs into Condo Control.

Right now, I'm logged in as an owner. And when I go to my announcements, I can see the last announcement that you have sent. And once I click on it, all I see is my information.

Nobody else's. I will see the, my unit. I will see the the dates, the end date, the beginning date, how much it how much the increase is, what my unit is, what fiscally or when is the budget fiscal year and the new amount that I have to pay. So and on their email, the email notification that they will receive, this is how it would look like. This is the email that everyone will receive in their inbox. And then when they click on here, they see exactly what I just showed you earlier, which is in their Condo Control login. Okay?

Now I will, I think it's time for me to stop sharing my screen. And, Rebecca, if we can go to the next slide. Alright, everyone. I'd like to take time to just go over go over some best practices that could help streamline your budget mail out process.

These tips will help ensure that your mail out is clear, effective, and it reaches all intended recipients smoothly. So the first thing that we need to do is check our unit file and ensure the groups are correct. As you already know, the unit file is the backbone of your workspace with how they say garbage in, garbage out. You have to make sure that your unit file is well maintained, it's always updated, and that everyone has their information updated accurately in the system. Whether they and whether you have your owners enter it or you enter it, your staff enters it, but as long as somebody is, making sure that it is updated regularly and maintained because it is very important to make sure that you have their name in in the system, that they are on the right group, which is owners, and that they also have a valid email address.

 

Make sure that all your owners are in the owners group, though, because some clients if you have created custom groups such as, let's say, off-site or on-site owners, and you're not sure if they're under the owners group, they should all be on the owners group. But if you're not sure, just include these custom groups in your recipient list when you send out your budget mail out. That way, they receive it. It's not going to duplicate the amount of announcements that they receive, but at least if you're not sure that they're in the in the, the owners group, make sure that you include the groups that you think that they are part of.

If not, before you send out your budget mail out, just go through your list and, make sure that your all your owners are under the owners group.

Another item that you might want to verify is, again, the valid email address for each and every one of them. Everyone who has a valid email address in the system will receive announcements. So without a valid email, recipients will miss miss out on their budget mail out and any other important announcements that you send out.

To just help you really just find out and identify owners who don't have valid emails in the system or emails at all, you can generate a report called phone numbers and emails to identify owners without an email address on file. And then simply filter it by user group and then select owners. This will give you a list of owners who are missing email addresses. So, you can reach out to them or maybe emails that you think that are invalid. Just reach out to them and then just clean up your unit file. Okay?

So the next best practice that I would like to discuss is ensuring that your Excel document is saved as a CSV file. The Excel spreadsheet is a key part of your budget mail out. This is the one item that you want to make sure is accurate. It is very essential to make sure this is correct, and it's on the right format.

It's just that some of the common mistakes that clients make is using the spreadsheet that their head office or the accountant has done. And those files often have different formats for their needs. But what we need, the system really just needs the two most important thing, the unit and how much that unit has to pay for their monthly fee.

And, again, I know I've reiterated it multiple times, but please make sure that when you save your Excel file, please save it as a CSV because, otherwise it could cause upload errors, and then you won't be able to send out your budget mail out. 

The other thing is if you could please make sure that you do not delete and you don't delete any columns in your Excel spreadsheet. Also make sure that when you are using the template, please make sure that you have the latest Excel version installed in your computer because the older Excel version may not format the CSV file properly. 

So as I've mentioned earlier, please don't delete any default rows, or columns in the CSV Excel template because that's exactly what the system needs, and that's what we want to give the system, to inform the system that here's the unit number, and this is how much the monthly fees.

Don't try not to delete any any columns and any rows because if it does, the system will not be able to translate the sequence. And then it would no longer distinguish between a unit numb number or a word. And this is actually particularly important when you have a unique name as a unit such as, you know, MGMT or management office listed on your unit file under the unit column. So, don't worry about it because the system will still recognize those unique names as a unit if they are listed in the unit file as unit number. So you can just leave it as is. 

Secondly, I'm the next thing that I'd like to, mention is please make sure that the unit numbers you enter exactly, match the format in your unit file. If they don't, you will see an error message when you're uploading it, your budget mail out.

The unit number and it will give you an error message saying unit number is invalid. So for example, if your units have a zero prefix, be sure to include it in your spreadsheet exactly as it appears in the system, such as the one in front of you on the screen.

It's not you know that it's unit 600, but in your system, it's 0600. So just make sure that your Excel spreadsheet shows exactly what it is in your workspace. This shouldn't be an issue, though, because, especially if you don't make any changes on your spreadsheet because the template already is pulled out from the system. So, it will automatically match the format used in there. Okay? So this way, everything set stays consistent and error free. 

This one is very important as well because, when you're reviewing your column b with all the monthly fees, please make sure that the format is labeled text. Do not add any dollar signs or commas. Just use decimal points. So if, for example, the monthly fee is 1000, simply write 1000.00. 

I promise this is the last time I'm going to say it, but please save your Excel document. It must be saved as a CSV format, comma separated values file. Because this is a plain text file that contains a list of data which can be read by our system. Any other format will not work. And, now the third best practice is managing feedback from owners. So I will have Rebecca elaborate on the topic further. Rebecca, floor is yours.

Thank you, Christine. So as, Christine mentioned, we'll just briefly go over how property managers can effectively handle the feedback and inquiries from owners, once the budget budget mailouts are sent out. So after sending out the mailouts, you may receive some questions, and so we really suggest anticipating some of the more common questions. So, for example, there may be owner concerns regarding the budget allocations, the fee increases, and specific line items. So, popular questions we see include things like, if I'm set up on pre-authorized debit or, also known as ACH in the US, do I need to update anything? Why was there a x percent increase to the budget this year? Questions like that. So we suggest creating a standardized, FAQ document to include in the mail out addressing those common questions proactively.

And you can also send up, if you'd like, a follow-up email. It does help to have some pre- prepared template email responses for those as well. And then finally, we suggest directing owners to the Condo Control community knowledge base. This is just an additional help desk. It's actually found under the service request tab. And here, you can find some additional FAQs, including ones related to rules and regulations, for example. 

And then, some more other common questions from owners are, you know, why am I receiving this budget mail out? What's included in it? Why is this fee increased? How is the monthly fee calculated? And another, when will the new monthly fee take effect?

So if you are currently a Condo Control customer and have the core and premium package, as we said, the budget mail out feature is included.

At times, though, we understand that, you may need some additional support to go through, the steps and ensure the mail outs go smoothly. So if you would like some personalized assistance from our team, we offer a special service where you can purchase additional time for us to work alongside you. So this is at a cost of $250 and you'll receive two hours of dedicated time with one of our experts, and they'll guide you through the process.

So as we wrap things up, let's just review some of the key takeaways. So using Condo Control, you can send out the budget mail outs, you know, in a more effortless way through the platform. It allows you to customize your mail outs to include those essential details like individual fees for each unit and automate the entire process.

And then the platform also allows you to generate paper copies and envelopes for units that haven't opted in for electronic communications so you could easily filter out those units and send paper mail to them while delivering electronic versions to everyone else. And then, again, as a reminder, be mindful of the local regulations when using electronic delivery. Always check whether electronic mail outs are allowed in your area and ensure that, residents have provided e-consent where necessary.

And then finally, we, provided some tips on how to manage all the owners' feedback and queries, including having that FAQ sheet included in the mail out or by following up through email. It just helps keep communication smooth and helps maintain those strong relationships with your owners. So that concludes our presentation component today. Thank you so much, Christine, for that wonderful walk through and for being our guest speaker.

We're now going to get to the q and a session. So if you do have any questions, please submit them in the q and a function at the bottom of your screen. So, Christine, I will start things off here. Let's see what we can answer first.

And from Jesse, can the monthly fee field be changed to quarterly fee?

Yes. Absolutely. The Excel spreadsheet that you upload into the system, you put whatever amount that you have. If you want it to be a monthly fee, if you want it to be a quarterly fee, that is really up to you. It is based on what you enter in that Excel spreadsheet. Again, as long as your unit numbers are correct associated to the common fee that is, attached to that unit, you're you should be all good.

Question from Annette. And she's saying it's a question from an HOA board member. Rather than the monthly common fee, is  ‘annual’ common fee available?

Sorry. I apologize. Did I thought that was the question earlier. Oh, this is for annual. Is that the same, I guess? It will be the same. So, the it will really be the mail merge that is being done within Condo Control is based on that Excel spreadsheet that is saved as a CSV file.

It will be based on the information that you enter in there. So if you want if the amount that you are, going that you would like to inform your owners with, then that's the amount that you enter in your Excel spreadsheet. 

Next question. Will Condo Control system notify us if our version of Excel is not compatible or up to date when we upload?

Oh, that's easy. You can, it's not that's not actually a Condo Control item, but, you can simply check and confirm if your computer has the latest Excel version by just going to your Excel file, and then, I believe  you can go to the settings, go to the account, and then, just make sure that look for any updates that Excel has. If there's an update, then just update it and make sure that you have the latest. But, otherwise, if you don't see that update in info in there, then that means you have the latest version.

Question from Barry. I assume electronic consent must be entered within Condo Control.

That is really up to you, Barry. As Rebecca mentioned earlier, it will be based on your jurisdiction.

In some areas, some of my clients, they don't necessarily need the e-consent, so they don't bother answering them. But there are some clients where they do want to collect them, and they upload it into, Condo Control. If you are pretty strict with, your e-consents, then make sure that the system knows that you have an e-consent for whatever units, because without letting the system know and without entering it in the system, the system won't know that there's an e-consent. And when you actually generate paper copies and you choose to run a report or generate again, generate paper copies and you choose the owners without e-consent, then you wouldn't have the proper data. 

Yes. This, webinar will be recorded and sent to all registrants after. Just wanted to answer that for everyone.

Jesse asks, we have a special assessment fee separate from our HOA fees. Is it possible to incorporate both of those numbers in the budget email?

The budget mail out can be sent out anytime, any you know, with whatever information you want, really. It could be customized to you. So if you want to, send a separate budget, like, a budget mail out, called special assessment fee, then you can send that. And then you have another one, like, you can send this mail merge really anytime with whatever information you have. If you want to incorporate and amalgamate all the fees that you want to inform your in your owners, just make sure that your CSV file has the correct units and the accurate amount, you know, whatever fee they whether that's an HOA fee or whether that's a special assessment fee that you are informing them. Just make sure that that dollar sign is correct associated to the specific unit for all your units. Yes. It is possible.

Deepak asks, will template letter get customized by itself with the unit number and name?

No, Deepak. You can so you can create your own, let's say, in a word document. And you just need to make sure that the fields on the left hand side that I showed earlier, make sure that you drag those to whichever's place you want it on your letter, such as the unit number, such as the start date and the end date. Those will be pulled in anyway. But if you do have your own customized, template or you want to create your own template, then just make sure that all of those fields are, placed properly because those are codes that the system will pull out from your workspace based on what is in your workspace. 

Question from Janine. We have drafted a letter to owners regarding a credit from an insurance claim. It's not a  ‘budget mail out’, but it is a mail merge.

Is there any reason why we could not use this for things that are not budget related?

If it's a customized amount for each unit, you probably could still use it. But I just wanna make sure that I understand the question. But, if you know, I'm not sure how we are doing with, time, Rebecca, but perhaps, we can have your CSM reach out to you and really maybe understand, fully what you are trying to do. But, if it is a customized mail merge that you would want to do and there's a specific monthly, or amount, I should say, that is attached to a unit, I'm pretty sure we can do it. But, again, we will have your CSM reach out to you. 

Next question from Donna. Can you have more than one number? So as in suite parking locker equals total.

If that is included, it is an actual unit in your workspace, yes. You can. But I think, in this case, it sounds like it is a little bit of a specific question for your building. I will have your CSM, reach out to you because let's say you have four hundred units and, like, actual units, actual voting units, but you have fifty, lockers that you that your building considers as a unit because those owners I mean, those parking spots are not attached to a unit, and you consider it as a unit in your building because the owners of that parking spot, is actually paying a monthly fee, then, yes, you can actually add that onto your, that will have to be part of your unit file.

Question from David. If the condo has separate locker and parking fees, is there a way to add these additional fields to the CV template?

Unfortunately, the only way is for you to put to actually amalgamate and actually have the total of your locker, the parking fees, or any other fees that is included for and is attached to that unit because the system will literally only pull one amount from that template. We unfortunately can't. But, it is not currently supported right now, and I don't know if there's many clients that add out of, like, almost 8000 clients that we have. Not sure if, how many buildings would do that. But I would, I would also have, I would also suggest for you to see to reach out to your CSM because perhaps we can, you know, we could review and discuss what would be the best way for you to send that out.

Next question, from Annette. Activating payment method with Condo Control before choosing the announcement option was mentioned. Is this the only time this is required?

No. Not at all, Annette. The payment method can be used for online payments such as those one time chargebacks that you have for your, for your units, for incidentals that they have, or any violations. Like, definitely, any for anything, for any service request that you they might have to pay for, not at all. Payment method can be used in, any way you want. It's definitely not just for the common element fees or the monthly fees. You could also even use it as a store. The payment method really is just a convenient option that you give to your community, to your owners, and renters to pay via credit card, whether that's for the items in your store such as like, I don't know, keys, clubs, all of that, or, paying for their violations. It can be used for anything else. It's definitely not just for its budget, Nela. 

If the Excel sheet has rows without unit numbers but with the board or with corporation number, should I delete these rows?

If they're in the bottom part of your Excel spreadsheet, you can, just to make it clean. But I would I usually suggest to my clients, not to delete them and just put like, one dollar beside the I mean, under the column b because the system will still pull it out. And you don't need to give it to anyone. It's not gonna go to anyone. Right? But, most likely, those unit files that you've mentioned does not have any valid email address. So it's not gonna go anywhere. But it will just be cleaner if you don't delete anything on the template.

Question here. I have a challenge regarding owners who have more than one unit in the building. Only one unit allows to have the owner's email address. Can anything be done to avoid missing sending a specific letter for each unit?

 

So, Andrit, you just want to make sure that let's say John Doe owns unit 101, 102, 103. You just make sure that under your unit file, John Doe has all those three related units in their unit file so that they will receive all the announcements for those. But most and they could be all on the same, under the same email because we will you really wouldn't want your owner to have three different emails for, you know, for each unit that, that they own. So just make sure that the units that they all the units that they own is under the related units under the unit file.

And, regarding the the specific letters, so John Doe, who owns unit 101, on your spreadsheet, you would have all those units with their monthly common fee attached to that unit. So your John Doe will receive three different budget mail out package, one for each of the unit that he owns. So, just, again, just make sure that your owner has all the related units that they own in under the unit file in Condo Control.

 I think this will be our last question of the webinar here. Christine, Deepak would like you to repeat your answer to Donna Guppy's question. It was regarding whether you can have more than one number suite parking locker.

 Oh, as I said, as long as the column a unit, that has the unit's number in them, if your if your parking spots or your lockers are actually a unit, not even though it's not a voting unit, just make sure that it is part of your unit file because, as I said, if it's not attached to a unit and it had but it has an owner and they do pay a monthly, it should be part of your unit file in Condo Control so we could pull it out.

And if you have any additional, questions, you can feel free to reach out to any of your customer success team, you know, dedicated managers or the team itself at client engagement@condocontrol.com. And we really do appreciate everyone joining us, for today's talk. We appreciate your time and participation in the q and a, and please be sure to check out events.condocontrol.com. This is where we will post any future webinar registration pages.

And then just as a reminder, after the Zoom meeting ends, a short survey will appear in your browser. So if you don't mind taking the time to fill this out, we would greatly appreciate any feedback. Feedback. Thank you so much everyone, and have a great day.