Many communities offer items for residents to purchase directly through their workspace, like air filters, key replacements (mail, unit, amenities), lock boxes, and more. This user guide outlines how to purchase an item from the Store. Your board or management team decides which items are available for sale in the store.
For a demonstration on how to purchase Store items, refer to the video below:
Store: Purchasing Products - Resident Video Guide
1. Select Store from the main menu.
2. You will now see the items available to purchase.
Browse the available items, or use the search bar to look for a specific item.
Click on an item to view further details like an item description.
3. Select Add to Cart under the item(s) you want to purchase. Adjust the quantities using the + and - icons. Once you have selected your item(s) click Cart in the top right corner.
4. In the cart you will see a summary of all items you selected. If an item has Terms & Conditions you will need to agree to them before proceeding. If applicable, add any relevant comments for your community administrator and then click Checkout.
5. Review your order summary including the service fees and applicable taxes. Enter your credit card details and determine if you want to save the card for future purchases. Once completed, click Confirm & Pay.
If you saved the card details, you will see a Saved Payment Methods option next time you complete a purchase. This will apply to any payment module in your workspace, not just the Store.
6. Your order has been placed, and a confirmation email will be sent to you. Click "View Receipt" to see the full details of your order.
7. On your receipt you will see the order number, date, status, contact details, and a breakdown of the items purchased with pricing and fees, along with a history of actions taken on the order. Click "Download Receipt" if you'd like to save a copy for your records.
8. You can check your order status anytime under My Orders.
Notes: The items in the store are sold by your community/property management. For questions about these items or the status of your order please contact them directly.
Once your item(s) is ready, you'll receive an email notification that it's available for pick-up, and the order status will update to Ready To Pick Up.
Additional Resources