Service Requests: How to Add/Edit Macros

This user guide outlines how to add and edit Macros from the Service Requests setup page.


Refer to the video below for a demonstration of the service requests setup page:
Service Requests: Setup Page Overview



Macros can be used to create automated responses to typical service requests, to create a new macro, click on the 'Add New' button


Then fill out the form below and click Save.


The macros will appear as shown below when responding to a service request, click on 'Use a Macro' to use a macro.



Additional Resources

Was this article helpful?
0 out of 0 found this helpful

Get Additional Help

Visit our Helpdesk for additional help and support.