Service Requests: How to Add/Edit Macros

This user guide outlines how to add and edit Macros from the Service Requests setup page.

Refer to the video below for a demonstration of the service requests setup page:
Service Requests: Setup Page Overview

Macros

Macros can be used to create automated responses to typical service requests, to create a new macro, click on the 'Add New' button

Then fill out the form below and click Save.

The macros will appear as shown below when responding to a service request, click on 'Use a Macro' to use a macro.

Additional Resources

• Service Requests: Setup
• Service Requests: How to Add/Edit Service Request Types & Custom Fields
• Service Requests: How to Add/Edit FAQ's and Knowledge Base
• Service Requests: How to Add/Edit SLA