Violation Tracking allows administrators to log, update, and manage violations for their communities. Some violation stages may require a resident to submit a payment, such as a fine for a repeated offence. This user guide explains how payment are added to violation stages and amounts set when logging the violation.
When a violation stage includes a payment requirement:
- An Add Violation Amount field appears on the violation form.
- A payment link is automatically added to the violation description.
- The resident’s violation email includes this payment link.
- Residents complete payment through Make a Payment using the workspace’s configured payment provider.
Online Payments must be enabled and connected to a payment provider before violation payments can be collected.
Enabling Payments for a Violation Stage
1. Select Setup from the Welcome menu.
2. Select Violation Tracking from the main menu. This opens the violation tracking settings where stage groups and types are configured.
3. Select the Violation Stage Group tab. Click Add New Stage Group, or edit an existing group using the Edit icon.
4. Enter a Stage Name. If applicable, upload any files you want automatically included in the violation notification. Enter the number of days the resident has to resolve the violation.
5. If voting is required, select the user group that must vote and provide any relevant voting details.
6. Enable Payment Required for this violation stage. This allows administrators to enter the payment amount when logging the violation. Online Payments must be enabled on the Setup page to use this feature.
7. Select Save. Repeat this process for each violation stage that should require payment.
1. Select Violation Tracking from the main menu.
2. Pick Options, then choose Log Single Violation or Log Multiple Violations.
3. Enter the date and time, unit number, and select the resident.
4. Pick the Violation Type and Violation Stage. If the stage requires a payment, the Add Violation Amount field will appear.
5. Enter the fine amount in the Add Violation Amount field.
6. Complete the violation details. A payment link will automatically be added to the violation description once the amount is entered. Upload any supporting files if applicable.
7. Review the Due Date field. If voting is enabled for this stage, select the required voters and add voting details.
8. Select Save as Open to send the violation to the resident.
Additional Resources