Welcome to the February 2026 edition of What's New in Property Control!
This article outlines the new features, system improvements, and bug fixes rolled out in the month of February. Please review the changes carefully as some may impact the way the system works.
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What’s new in Property Control.
We’re excited to introduce the Community AI Assistant – a smarter, faster way to access and use the documents in your File Library.
The AI uses the documents you’ve already uploaded — like bylaws, budgets, meeting minutes, and manuals — to deliver instant, community-specific answers.
No more digging through folders or lengthy PDFs. Simply ask a question in plain language, and the AI responds with clear answers, complete with references to the documents it used.
You can also draft multi-lingual notices, compare financials and budgets, or quickly verify past board decisions and vendor clauses.
Administrators have full visibility into AI activity from the AI Console and can review responses or provide guidance to help improve accuracy over time.
If you’re interested in being part of our initial group of users, please reach out to your Customer Success Manager.
We have made improvements to the Manage Payments section within the Make a Payment module to give you better visibility and control over recurring payments.
You can now filter payments by Product or Service using a new dropdown — including products that have been deleted but still have active recurring subscriptions. Deleted items are clearly labeled, making them easy to identify.
We’ve also added sortable columns, pagination, and an Export to Excel option. Your export will reflect any filters you’ve applied, making it easier to generate accurate, targeted reports for your workspace.
We have updated resident Service Request permissions and notifications to create a clearer and more consistent experience.
Resident groups can now be assigned either “View and Create Service Requests for All Users in the Unit” or “View Own Service Requests Only” — but not both. This removes conflicting permission combinations and ensures access behaves exactly as intended.
We’ve also aligned the related email notifications. The option to receive emails when another user in the unit creates or updates a service request will now only appear for residents with the corresponding permission.
These changes ensure that access levels and notifications stay properly aligned, helping reduce confusion and improve clarity for residents.
You can read more about our new features and system improvements in our Release Notes.
February 1 - 15, 2026
Fix to Accounting Transactions on Mobile
Resolved an issue where the Accounting Transactions option was missing from the mobile app for QuickBooks Online integrated workspaces, preventing users from viewing their account balance and transaction details.
Fix to Proxy Email Reminders
Addressed an issue where proxy reminder emails were not sent if an election had zero proxy submissions, leaving reminders stuck in a “Scheduled” state and preventing residents from receiving follow-ups.
February 16 - 22, 2026
Service Request Permissions & Notifications
We have improved how resident Service Request permissions are configured to prevent conflicting selections. Previously, it was possible to assign both “Can View and Create Service Requests for All Users in the Unit” and “Can View Own Service Request Only” to the same role, which created confusion and inconsistent behavior.
Now, only one of these permissions can be selected per role. If one is chosen, the other must be unchecked before it can be selected.
We’ve also aligned the related email preference. The option “Email me when a service request is created/updated by another user in the unit” will now only appear for residents who have permission to view and create Service Requests for all users in the unit, ensuring email settings accurately reflect the selected access level.
For more information on Service Request permissions and email notifications, refer to the following guide: How to Manage Service Request Notifications.
Manage Payments Page Improvements
We have enhanced the Manage Payments section in the Make a Payment module to make it easier to search, sort, and report on recurring payments. A new Product/Service dropdown lets you filter by specific payment products, including deleted products that still have associated recurring subscriptions (clearly labeled as deleted).
The payments list now includes sortable columns, pagination, and an Export to Excel option. Exports reflect your current filters, making it easier to generate accurate, targeted reports for your workspace.
Fix to FSR Connect Sync
Resolved an issue where FSR Connect syncs were removing offsite addresses that had been manually added to the Unit File, despite offsite addresses not being part of the integration scope.
Fix to Username Invalid Characters
Addressed an issue where invalid characters in newly created usernames caused outbound emails to fail. The system now automatically removes unsupported characters before saving usernames to prevent email delivery issues.
February 23 - 28, 2026
Community AI Assistant
We are excited to introduce the Community AI Assistant – a smarter way to access and use the documents stored in your File Library.
Instead of manually searching through bylaws, budgets, meeting minutes, and manuals, simply ask a question in plain language. The AI reviews your uploaded documents and delivers clear, community-specific answers, complete with references.
Staff members can use the Community AI Assistant to draft multi-lingual notices, compare financials, or verify past board decisions, vendor clauses, and resolutions. Administrators have full visibility into AI activity through the AI Console and can provide corrections and guidance to continuously improve accuracy.
If you’re interested in being part of our initial group of users, please reach out to your Customer Success Manager for more information.
Fix to Violation Payments
Resolved an issue affecting violations with multiple payment stages, where the payment page showed the amount from the prior stage instead of the current stage’s fine, even though the notification displayed the correct amount.
Fix to Constar Integration Sync
Addressed an issue where Constar integration sync was not correctly applying permission-based email preferences for newly created users.
Fix to History Record Display Time
Addressed an issue where History Records were either missing or delayed on the Asset Management and Online Payments Setup page.
Fix to Portfolio Welcome Emails
Resolved an issue where some portfolio users received Welcome Emails showing the wrong workspace details, often pulling from another workspace in the portfolio instead of the one they were added to.
If you have questions or need clarification on any of the changes, use our AI Assistant to contact support: How to Use the AI Assistant.