Tip: You can navigate to specific sections in the video by selecting the Chapters icon.
Learning Objectives:
1. Summarize how to book an amenity.
2. Explain how to view the amenity calendar and cancel requests.
3. Recall how to review the amenity booking status.
Video Script
Welcome to the Amenity Bookings: Booking Amenities overview. In this video we will demonstrate how to book an amenity and review or cancel booking requests.
To get started, select Amenity Booking from the main menu. This will open the amenities page, where you can search, view, and book your building’s amenities.
The amenities page is divided into three sections: Create Booking, where you can search and book your building’s amenities, Calendar View, where you can view the amenity calendar and cancel amenity bookings, and My Bookings, which display a list of all your amenity booking requests and approval status.
To book an amenity, return to the Create Booking tab. Here, you will see a list of your building’s amenities. Find the desired amenity by either scrolling through the amenity list or typing the amenity name in the search bar. Once you find the amenity, select Book Now.
Alternatively, you can pick the amenity category from the drop-down menu at the top of the page. Enter the desired date and time, select one of the available amenity options, and click Book Now.
Both options will take you to the booking page for the selected amenity. This page outlines all the amenity details including, photos, terms and conditions for using the amenity, the pricing and deposit structure, and hours of operation. Refer to the Pricing & Deposit Structure section for the amenity fees, security deposit amount, payment methods, and cancellation policy.
To book the amenity, select or confirm the booking date. Dates that are unavailable will be greyed out in the calendar. If applicable, select a specific time slot and choose your usage option. These fields will vary based on the amenity you selected. Any restrictions on how often the amenity can be booked, will be displayed in this section. Once completed, click Book Now.
Next, complete the booking form. Begin, by selecting the appropriate payment method. This field will only display for bookings that require security deposits or booking fees.
Next, enter any specific notes about the booking in the Event Description / Notes section. Then, determine if you want to send yourself a reminder email about the booking.
If the amenity allows guests, you will then see a Number of Guests field. Enter the number of guests and if applicable additional information about the guests. If there are no guests, select I have no guests. Once completed, click Next.
You will then be asked to agree and sign-off on the terms and conditions for using the amenity. Click Next to continue.
Then, review the booking details and if applicable, the payment details. Select Go Back to make revisions or Save to finalize the booking. If you selected online payment, click Pay and Save Your Booking and enter the credit card information. Once completed click Pay to finalize the booking.
You will now see a summary of your booking. If the amenity requires approval, you will see a message that your booking has been submitted for approval. You will then receive an email notification when your booking has been approved or declined. If the amenity does not require approval, your booking will be automatically approved. To return to the amenities page, select Return to Calendar.
To view your building’s amenity calendar, select Calendar view. Both pending and approved bookings will be listed in your building’s amenity calendar. To filter the calendar, select Legend (Click to toggle). Then, filter by specific amenities. Once completed, click Update Calendar, and reselect Legend (Click to toggle) to close the filter menu.
To view the details of your amenity booking, select the booking from the calendar. You will then see a summary of the booking details and history records. Inspection documents can also be reviewed from this page. If you need to cancel the amenity booking, select Cancel Booking. Then, enter the reason for cancelling and click Save. You will then see a summary of the cancelled booking and will be sent a cancellation confirmation email.
This concludes the Amenity Bookings: Booking Amenities overview. For more information on the Amenity Booking feature, please refer to our user guide.