Document Shop is where you request and if applicable, pay for community documents like Status Certificates, Estoppel Certificates or a Form B. Anyone can use it, including owners, residents, buyers, real estate agents, and lawyers, and no login is required. You can also order multiple documents in the same request and pay for them together in a single checkout.
1. Navigate to the Document Shop using the link below. You will default to the Order Now page.
https://app.condocontrol.com/doc-shop
2. Search for your community by entering the corporation name, street name, or postal code, then click Search. Once you find your community, choose your unit from the dropdown, and click Order Certificate.
Note: If your search is too broad, you will see a message that there are too many possible results and will have to refine your search.
3. On the Select Documents screen, choose one or more documents from the list — each shows its price (some may be free) and delivery type. Instant download documents are available as soon as your order is complete, while documents that require preparation are completed by the management team. Click Proceed to Next Step once you've made your selections.
If you selected a document that requires preparation, you may also have to choose a delivery speed. These options are set by management and may have an additional cost which will be listed.
4. On the Order Details screen, enter your contact name, email, and phone number. Some documents may ask for additional details, such as reason for the order, lawyer's name and phone number, or a signed owner's authorization document. Complete the fields are required and then click Proceed to Next Step.
5. Review your order summary including your unit, contact details, selected documents, and the full cost breakdown. You will not be able to make changes once the order is submitted. To change your document selection, select Edit Documents. To revise your order details, select Edit Order details. If all the details are correct, enter your payment details and click Pay Now.
6. Your order has now been placed. You will be given a order number which you can use to check your order status. You will also receive a confirmation email to the address you provided. If the document requires fulfillment, the order deadline will also be listed in the confirmation.
Note: Instant download documents will generate a confirmation email with a link to download the documents but they will also be available for download right from the order confirmation screen.
7. Once the management team fulfills your order, you'll receive an email notification letting you know your document(s) are ready, along with a link to access them.
8. Click the link in the email to open the order details page, where you can download each document.
Note: You can check on an order's status at any time by selecting the Check Order Status tab at the top of the Document Shop page. Enter the order number and email address used when placing the order, then click Check Order Status.
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