Webinar - Ensuring Data Privacy and Security

Good afternoon, everyone. Thank you so much for joining us. Welcome to today's webinar titled Ensuring Data Privacy and Security. My name is Rebecca Woelfle. I'm a customer marketing specialist at Condo Control, and I'll be your host for this session. Our presenter today will be Brian Bosscher, CEO of Condo Control.

 Before we get started with the webinar, I just wanted to provide a few reminders and housekeeping items. This webinar is being recorded. A follow-up email will be sent to all registrants with the recording link once it becomes available. And then after the presentation, we will have a formal q and a session, but we'll also be able to answer some questions throughout the webinar as well. And if you'd like to ask a question, please submit it into the Zoom Q and A at the bottom of your screen, and we will do our best to get to as many questions as we have time for.

After the webinar, upon leaving the Zoom meeting, a survey will automatically appear in your browser to gather feedback.

Now also if you are joining us from Ontario, the CMRAO has approved this learning activity for 0.5 CPE credits. So it's important that you do complete this post webinar survey that appears in your browser to indicate whether you require us to send a CMRAO certificate.

Alright. So just on our agenda today, a quick overview. We'll start by defining data security and privacy and go over the types of data used in property management. We'll then go over the potential risks and consequences of inadequate data security and privacy measures, followed by best practices to ensure proper data security.

Finally, we'll go over why regular data backups are important and suggest some useful cloud-based solutions for keeping data backed up and safe. Then as I mentioned on the previous slide, we will answer select questions throughout the talk, but then also have a formal q and a session.

Alright, so, what is the difference between data security and data privacy? So, in the context of property management platforms, data security can be defined as the protective measures and protocols implemented to guard data against unauthorized access, breaches and theft.

So then data privacy refers to the policies and practices that ensure the confidentiality and proper handling of personal data to protect against its misuse. In property management software, data privacy involves responsibly managing the collection, storage and sharing of personal information, whether that be about tenants, landlords, and property management staff, and ensuring that personal data is not used beyond the consent provided by the individuals to whom it pertains. So, there are three main types of data typically handled by property management professionals. First, tenant information.

 

So this may include the names, email addresses, or credit card numbers. Just as a note, any banking information is not stored within Condo Control, but in a separate provider. Just wanted to make sure that is noted. Another data type is property data such as financial statements, status or estoppel certificates, and even incident report data, which may include, for example, whether an incident that involves the fire department, police, or even ambulance.

And then lastly, maintenance records and activity are other types of data that are stored, and these may include work order descriptions, and vendor contacts.

 We'd like to conduct a poll now with the audience. If you're joining us, please select an option from the following list. Our question today is ‘what aspect of data security do you find most challenging in your role?’ First option, ensuring the protection of owner and tenant data. Second, managing access controls and permissions. Third, regularly auditing data security practices. Fourth, keeping up with legal and regulatory changes. And fifth, conducting the regular data backups. We'll just take, a few seconds to gather the data here, gather data, and, see what we come in. Alright. So looks like, yeah, legal and regulatory very popular. 

Rebecca, I'm just gonna comment here, I think it's interesting. The legal and regulatory changes one is definitely a challenge. So knowing what is required, what's changing, staying on top of that, definitely interesting that sort of stands out above all the rest. 

 So we're we'll just give there ten seconds. Thanks, everyone. So, yes, looks like the top two are, first keeping up with legal and regulatory changes, and then the second most popular being ensuring the protection of owner and tenant data. Thanks, everyone. 

I'm actually going to pass it on to Brian, and he's going to talk about the potential risks and consequences.  So first thing we're gonna talk about is a couple of the most common issues and risks that you're going to face or that you do face on a regular basis. The first one being phishing attacks and the second being ransomware. So phishing, refers to a situation where a hacker or an attacker, pretends to be someone that they're not, and they're trying to get you to take some action or to share information that they're going to use to exploit something, whether it be financial or otherwise.

A couple of red flags that we're gonna talk about a bit more, but starting out, look for email addresses with odd domain names or threatening or aggressive language that's trying to encourage you to take action or request for personal information.

And the second one that we're gonna talk about is ransomware. So ransomware is basically, software that, will encrypt files on your computer and then ask you to make some sort of a payment usually in Bitcoin or some other cryptocurrency that will then, allegedly, they'll give you a key to unlock your files and get your data back. Both of these are very disruptive and not something you wanna be involved with, so we're gonna give you some tips on how to try and avoid this.

 Here's a few things on how to spot phishing emails. First, checking the sender's email address. They may have the same name as someone you're expecting, but the email address itself will actually be different. It could be, you know, slight misspellings or a domain name that doesn't make any sense.

Second, be wary of urgent or threatening language. Again, trying to get you to take action quickly is going to be, you know, not sort of a normal a normal thing.

And then third, looking out for generic readings. So if a dear customer rather than your name is gonna indicate that it's probably not being sent just to you, but maybe it's part of a larger attack that is being sent to hundreds or even thousands of people.

Fourth, again, this advice is pretty old now, but it's still very good advice. Never click on links for attachments from unknown sources.

If you're curious, you can hover over the link to see where it goes, but I definitely wouldn't click it. It's very risky. And then, finally, verify requests for personal information by contacting the requester through a different channel. So, for example, if it the request looks legitimate, but you can't confirm for sure, then you can call the person. You could send an email to their known address, or you could contact them through another secure method like Teams or some other chat channel that you might have already set up and you know can be trusted. And in these cases, though, I think phone is probably really, the most common thing, the most secure and easy way to make sure, you've got the real person.

A couple of the risks and consequences for this. First up, financial risks. You definitely could be facing risks from legal fines or lawsuits, people whose information was compromised.

Legal risks, you know, under there's various liabilities under laws. So in California, we have they have something called the CCPA, and then in Canada, we have PIPEDA. The violation amounts, you can see there, they're pretty substantial. It's really the fines can add up very, very quickly. And then, of course, the biggest one, you know, even if you don't get sued and nobody files a formal complaint, you're gonna face reputational risk. So you're gonna have a loss of trust with your clients. And this is something at Condo Control we take very seriously. Obviously, all of our customers trust us with their data. So we are always being very mindful of everything that we need to do to make sure we're keeping customer data safe.

Do we have any questions? We haven't had any questions yet. If you can enter any questions into the q and a, we will go through them, or we'll go through them sort of as we go here. So feel free to pop those in, and we will address them as we get to them. 

A couple more best practices here. How can you help to keep your customer data and your organization's data safe? Number one is using a secure software. So, obviously, Condo Control is at the top of that list. You're all customers.

Second one that we like to recommend is a password manager. At Condo Control, we use one called RoboForm. We've been using it for a number of years. It works really well. It keeps your passwords secure, stores them in an encrypted way, so that you're not having to remember all of these passwords. We'll have a little bit more data details on that later on. Second one is two factor authentication. And while we know it's irritating and it's a real pain to constantly get those text messages and have to put in the code, it's the single biggest thing you can do to help secure your account. So whether it's your email or your Condo Control account, it just makes sure that you know, of some attacker in another country cannot get into your account even if they have your password because they don't have your physical phone with them.

So that's the second one. This one, I'd really like to emphasize. If you don't have this turned on for your Condo Control administrator accounts, I'd strongly recommend it, just because if someone gets into your Condo Control account and you're a property manager, a board member, or even a security guard, they're gonna have access to all of the owner and resident information. So it's really a good idea if you can turn on two factor for that.

Couple of more things here: customizing user, groups and permissions to minimize access to need to know. This one is really important. If people don't need information, they don't need information, and so they shouldn't have access to it. So by restricting people to have access and the ability to see only what they need, you're just reducing their risk. You know, there's fewer accounts having access. There's fewer ways that information can get out. That's just a good practice. 

And then the last one is using individual accounts. As you know, there's no charge, for however many accounts you want in Condo Control, so it makes sense that every staff member has their own account. It helps to give, transparency any kind of visibility into who's doing what in the system.

And if people make changes, for example, or they download something, you have a record of it. If you have a shared account, you lose that ability.

So, we mentioned Roboform just a minute ago. This is really one of my favorite tools. I've been using it for the longest time. We are able to get a discount code for you if you're interested. I think Richard just popped that into the chat. So you can click that link. Take a look at the website. 

It's a great tool. It's very easy to use. You use it across your phone, your computer, you know, desktop, laptop, whatever, and everything stays all synced up. The best thing that I like it for is the ability to generate long complex passwords that you don't need to memorize. It just makes it very, very easy to use to make sure that you have a different password on every service that you're using.

And just gonna pause here and take a look at questions. We'll finish the best practices piece, and then we'll get to these questions.

First up, data collection and protection policies. This one really is applicable as you get into bigger organizations, but the something to start thinking about even at an individual building or board level or even if you're a very small management company. It's good to have something written down to say, what are you collecting and how are you gonna use it?And so that's really something people are starting to expect more and more.

Second one here that's, I think, increasingly important as well is cyber insurance or cyber reliability insurance. What this does is it's gonna provide some protection against financial losses resulting from a cybersecurity incident, because your regular business or insurance policy by default, usually will not cover this. This is usually a separate coverage.

It can also cover legal costs, settlements, public relations, and, any compliance issues that might arise from it. I think that one of the most important things, though, is it provides support in response to an attack or a breach.

So rather than, like, if your system or your company gets compromised, there's not just you trying to figure out what to do. There's professionals who are gonna help you respond.

And I'm sure you may have all seen, in the news this past week, London Drugs was out of commission for an entire week, as a result of a cyberattack. So this is exactly what that type of insurance is for.

Finally, data security training and awareness for property management staff. I think this is a big one. We do this internally at Condo Control. We do our best to remind everybody, you know, don't click those links, watch out, follow these best practices, try and be on top of what are the current risks and threats that are going on in the world. 

A couple of great questions right before we get into the last topic. So, great question. So has there been a problem with other clients on this subject, lawsuits or breaches?

So, no, there has not been neither of those have been a problem. But what I can tell you from my personal experience is having been in this industry, for a number of years now and having many of you in my email address in your address book, when somebody's email gets hacked, I know about it personally because I get an email, when they spam your entire address book. So it is a very common thing, that, you know, you have a building Gmail address, that somehow gets compromised, then the attacker goes in and emails everybody in that building's email's address book, trying to find out, you know, who might be a potential target to exploit.

 

Couple more questions here. I'm just gonna answer before we go on to the backup.

Can you please summarize how counter control secures our data? It's a great question.

So at Condo control, you can see it on our website. We have a what we call a microsite on condocontrol.com. If you go to condocontrol.com/trust, there's a number of things that we do to keep your data safe, and it's all laid out there right on our website. At a very high level, it sort of breaks down into a couple of buckets.

Number one is technology things. So things like firewall, you know, threat detections, threat things to automate, dealing with potential threats and to prevent them. The second category is procedural. So things that we do in the company to keep your data safe, to make sure that all the team members know what they're supposed to do and and so forth.

And then finally, the third one is backups, which we're gonna talk about in just a minute here. But Condo Control, absolutely does back up all of your data, and we back that up. We have it sort of live synchronized in two places and then backed up to a third location, every half hour. So, you know, our recovery point objective is thirty minutes. Worst case scenario, your data loss would be no more than thirty minutes.

Those are some great questions. I'm gonna pause here, and then, we'll come back to more questions after this backup section.

So, in terms of backing up your data, backing up isn't quite what it used to be. And from a consumer perspective and you have a laptop, you have some files on it, it's now very, very easy. You don't need an external hard drive. You don't need to schedule it. By using one of these tools, all your files are going to be automatically backed up, you know, continuously. So if something does happen to your computer or laptop, you can recover those files very, very easily, by downloading the program onto the new computer and syncing everything up. 

First one we have listed here is Dropbox. I've used for a number of years. It's great. Very easy, easy for versioning, easy ways to recover your files, and you can have it again on your phone, on a computer. Everything stays in sync.

The other two that we've got here are OneDrive, which is a part of Office 365, and Google Drive, which is a part of the Gmail workspace suite. So depending on who you use for your email provider, you're probably gonna have this service included as well.

Couple comments here on why data backups are so important.

Number one, risk mitigation. You really wanna help prevent data loss in case of either a hardware failure or a cyberattack. Having it backed up is the best way to make sure you're not gonna lose data.

 

Second, data integrity. We wanna ensure that restoring data is possible. So if, again, anything goes wrong, you are able to get it back quickly. And then regulatory compliance. There are certain things that as a business or as a condo, you're required to keep your records for a certain period of time. And, that time period you know, that requirement is there even if you suffer an attack, and that is not a valid reason to lose data.

And then last but not least, trust and reliability. You need to be able to recover data quickly and ensure, that operations can continue if there's an issue.

Couple more tips here. Attending a webinar like this is a great start. You can probably you can easily find more training and things online that can help. Checking out evaluating your policies, procedures, making sure that everything that is documented and you have some sort of protocols for how your team is supposed to operate.

Again, we talked about restricting access to data, not clicking on links, and then using complex passwords. And I've got another slide here. It's gonna show you why this complex password thing is really important.

This is, this infographic is one that they update, I think, every year now. And so this shows you how long does it take to decrypt your password based on how complex it is. So you can see here that now, you know, and this gets faster and faster every year. You can see, you know, four, six, even up to, nine characters. If you're doing just numbers and letters, it's pretty quick.

When you start to add in upper and lowercase and then, mixing in letters and symbols and numbers, then suddenly it takes a lot longer. So it's really if you're using a tool like RoboForm that can generate a long random password for you, it's gonna really help increase your security. And even if someone gets the encrypted version of your password, they're not going to be able to break into it. Just thought that was an interesting thing to share.

Thank you so much, Brian.

Before we get to the q and a session, I just wanted to let everyone know for the next webinar, this will be on the topic of record keeping, strategies and digital solutions on Wednesday, May 29th from 12pm-1pm eastern time. And to register, go to events.condocontrol.com. Our speaker will be Heather Francis, a property manager and board member, and this webinar is also accredited by the CMRAO, for 1.0 credits. So be sure to register.

And then I now will pass it back to Brian. That concludes the presentation component today. Thanks, Brian, for being our speaker.

So if you do have any we've got a couple more questions here.

 

So really, really interesting ones. So if you have anything to add, feel free to submit it, and we'll go through them here. So the first one, we sort of already answered, but I'll address it again. So someone says we're planning to install parcel lockers at our site, and this company will require our data through Condo Control. How is the data safeguarded? So a great question. Depending on which parcel system you have, the technical details are slightly different, but, generally, the information that is being taken from Condo Control and shared with the locker company and the locker system is the unit number, name, email, and phone number.

So and all they're using that information for is to send you emails about parcels or text messages, maybe for an access code or maybe to let you know that, hey. You've got a parcel to pick up. So that information is passed securely between our system and theirs, and then they will have, policies or procedures on how they maintain and manage your information.

Next one here, Bill says, I see people using things like WeChat and making groups and discussion boards, I'm assuming this isn't exactly the safest communication means.

It's a good question. It's not the worst. I can't speak for WeChat. I don't know about that. I know certain things like WhatsApp, for example, do offer end to end encryption, which is pretty good.

You know, it's no worse than email. And that's one of the funny things about email is that it's you know, we're, like, forty years on with, with email, and it's not secure. Right? Email is not encrypted, and that's why it is subject to all of these problems with phishing and so forth. So while, you know, it may not be officially sanctioned, I don't think it's any worse than email.

And it's kind of interesting because it is with WhatsApp, for example, it is end to end encrypted. So you can, you can sort of check with the recipient and compare keys or whatever if you want to and know that the recipient really is who you're sending it to.

Okay. Francis has a couple questions here. What action should you take when you have received a phishing email? Great question.

Generally, I would delete it. Like, if it's particularly convincing or it's from an organization that you know where you could report it, then you can report it back to them and say, hey, we received something that was impersonating you. But, generally, you just delete it. It's one of those things where it's this never-ending nuisance, and there's not at this point in time, there's not much we can do.

Francis had a second great question here. Are you suggesting things like OneDrive for CCC files or for personal?

 

Great question. Sorry that wasn't clear. Or I'm suggesting that for, things that may be personal or just like office work, things that don't ultimately wind up in Condo Control because they're not necessarily important enough. Right?

You could use it, you know, for photos or for any documents that you might need to store. There I would just call, like, working files. With Condo Control, we tend to see people use the file library for things that get published or, like, a permanent record or here, you know, here's the archive of all the meeting minutes or here's the annual budgets for the last ten years. Those are the type of things we see people post into Condo Control.

And there's a whole bunch of other stuff that's like you don't wanna lose it, but you're probably not gonna publish it to Condo Control because it doesn't really have that same audience. I hope that makes sense.

Okay. Our property management company is moving to a digital form dealing with our financial activities. How does a board manage liabilities and security provided by the provider? And this is from Kenneth. Thanks for the question, Kenneth. 

I would, you know, you can sort of do your due diligence. The same way that, you know, when you bought or signed up for a Condo Control, you asked us many of you asked us a lot of questions and sort of dug into it to make sure that you were comfortable with what we were doing, how we protected your data, and all of that. I would do the same with whoever that digital form provider is. Ask the management company, who is the company? You know, get their website, look at their privacy policy, look at what they're doing, make sure that it's a well run, well organized, thing, and it's not, you know, it's not the management company, hiring their their brother-in-law or something to do a quick website that might not be secure.

Question about logistics. Are we gonna receive an email with the next webinar link? Absolutely. That will be advertised in, both in Condo Control and emailed as well.

 Do you have a locker system that works best with Condo Control? Great question. There's several that we have integrations with. You can actually see it on our website. So if you go to condocontrol.com and you click on integrations, you're gonna see an option there that lists a couple of different options for you. So, any one of those will work well.

Some of them are sort of geographically different depending on if you're in Canada versus the US, and that list is always expanding.

Douglas has a question. Former boards distributed owner and resident contact lists, you know, personal information to directors. How can the hard copy list and resulting digital addresses be recalled and confirmed destroyed?

 

That's a very, very, difficult question, and, you know, there's there's not an easy answer there. I mean, I think you're gonna ask for it back. Maybe hopefully, they give it back. Hopefully, they didn't keep a copy.

This really probably is more of a legal question for your lawyer, than for me. But, one of the things that I know the board that I'm on, we do and a lot of management companies do is you have a board of directors code of conduct that includes things like a privacy policy and what is acceptable and not acceptable behavior. So getting that code of conduct in place and getting it signed by all new board members, I think, is a reasonable step. You know, it's gonna have something in there that says, I'm not gonna make use of personal information. I'm not gonna try and contact owners directly. The sort of things that you would expect, but getting back information once it's out is kind of a problem. 

And this is exactly you know, this isn't a digital breach, but this could be construed. And we've seen this with the regular regulatory body here in here in Ontario, where information is improperly shared, can be considered a breach. So it is an issue.

If you hire a professional HOA management company, do you recommend providing them with full access to Condo Control? Great question. And I would say absolutely yes, because they need access to the system to do their job. Right? And if you think about it, they have access to your bank account. They have access to, you know, initiate payments probably even though there might be second levels of approval. So having access to Condo Control totally makes sense. They need access to it. I would say it's very fair to retain access from a board level. You could maintain access as well, but do give them the access they need to do their job fully.

Okay. Shaylin has a question. Board member has concerns about privacy and security related to features like Condo Control platforms, vehicle details, electronic authorizations, etcetera. How secure and compliant with Canadian privacy regulations. Can we use these features safely and out of the box?

Absolutely. Yeah. This is core to what we do. You know, this information is stored securely in Condo Control, and, it's all stored in the same way. So it's absolutely secure.

I think permissions, you know, understanding the group permissions in Condo Control is really important. This is just an example to demonstrate. But if you said you didn't want certain people in the management team to see the unit file, you can restrict their access.

People need the information to do their jobs, but if there's certain things you wanna restrict, the system does have the ability to do that. Then you can either talk to your account manager or support team, and they can help guide you through it, if you can't, figure it out on your own.

 

Okay. David Chan has a question here. Great question. From a board position, does Condo Control check if the property manager sets up individual accounts for concierge or security personnel to prevent data breach?

We often have staff turnover and are concerned that former security staff will continue to have access to resident and owner's data. That is absolutely an important concern, and it is one that lives with the board and management to check whether people's access is removed when it needs to be removed. And we, unfortunately, can't do anything to help you with this because we don't know what's going on at your site, and we can't say, okay. So, you know, ‘Bill left or was fired last week. We need to make sure we remove his access. We don't know that. So there's no way for us to know, so we can't help you. But, absolutely’, it would be a good idea to check that maybe quarterly would be good.

Like, every three months, do a quick check, make sure that everybody who's got administrative access is correct and the access list is correct, and, and you've taken away their access. We at Condo Control, we have employees who come and go, so we have the same same procedure. When there's a departure, we do a check, and we go through all the systems and make sure that the users are removed and deactivated.

Couple other questions here. Regarding the very first question, problem with other clients, you said there were none. How do you deal with those companies which have a problem and either minimize it or don't put it out to owners?

I mean, I think it's, you know, where I think you're referring to where I said I got emails where someone's email might have been hacked or so forth.

Again, I think it's up to those management companies to determine and, you know, what is their obligation, with respect to disclosure. So,if their email gets hacked was there confidential information in there? Does it warrant disclosure to their customers? Maybe. I don't know. Again, I'm not a lawyer, so, really, that's for them to decide, you know, what is their obligation and make sure that they're doing what's required.

Francis, another question. Follow-up on the OneDrive or other. Are you suggesting an HOA drive for working files? Familiar with OneDrive for personal, but not planning to always be on the board. It's a great question. It's you could. So there's a couple of ways you could do this. You could set up a OneDrive for the board. You could put those files into Condo Control. You could have a folder that just sorta has the permissions just for the board. I think there's a couple of couple of ways to do that. It's really up to you what you feel makes the most sense.

Maz has a question. Legally, how many years we need to keep the owner and tenant info? It's a great question.

 

I should know the answer. I don't. I'm also not a lawyer, so I think that's something, you have to look up. It's also, it's also gonna vary depending on where you are. So if you're in Ontario, it's one thing. If you're in the US in different states, it might be different.

 Abdul has a question. Is Condo Control data stored in Canada, the US, or another country? All of your data is stored in Canada.

The last two questions here, and then, see if anyone has more. Is there a way to prevent users taking screenshots and sending it to their personal email so they have contact details if they quit or are fired?

Not that I'm aware of. Nope. So it's a great question. As far as I know, there's no way to prevent that.

And question from Bill here, Bill Trotter. Does Condo Control have any plans for implementing login restrictions, time, geographies, etcetera for staff accounts to help with limiting access?

A great question. We don't have any plans currently. It's something that has come up here and there infrequently. Not a lot of people have requested it, but it's sort of on our radar, but not something that's been seriously requested. So, we'll keep it in mind, but, no current plans.

 And last question here, how often does a Condo Control software update to prevent online phishing and hacking?

Great question. So we do we do updates, every two weeks. So as you know, typically, on, I think, the Wednesday or Thursday morning, we do an update to the system.

And, you know, that's bug fixes, features, security changes that we need to make. So we are constantly making those changes.

Final question I see here. Tariq, has a question. Is there any simple way to learn content control for directors and residents?

Yes. Absolutely. So, in Condo Control, if you go and you look on the left hand side, you're gonna see an option that says training. Toward the bottom of the page there, when you go in there, you'll be able to pick various training courses. There are options for property manager, board or resident.

And we've just I know you're asking about, board and residents, but we've actually just, for property managers, launched the first phase of our Condo Control certified program.

So if you're interested, you can go on our website and see that. And, we're rolling that out, so that we're gonna have an actual certification program on Condo Control.

 

Yep. Great comment here from Tim around the best practices for preventing screenshots and sharing your personal information is to have anyone with access sign a privacy policy, which is then subject to legal action.

He's making a suggestion also perhaps Condo Control could have that as a step when someone access it, registers with access to information. It's a great point. Yeah. Again, privacy policy, some sort of code of conduct that can be enforced is a good way to deal with that.

We're getting into non-data questions, but happy to keep going here. Any plans to extend customer service hours for the US Pacific and central time zones?

Great question. So, question from Ken there. So currently, our hours are until 5 PM Pacific. If you are on central or eastern or on, sorry, Pacific time, you can get email and phone support up until 5 PM, your time. So we do have that covered.

Sort of a feature question here. Can we back up the Condo Control file library in house to clear the space, that is over 25 Gbs?

Currently, not. No. That's a great feature suggestion. I suggest you could add that to our ideas forum. If you go to ideas.condocontrol.com, if you wanna post that there, our product team can take a look at that.

Nicole has a question: ‘just to clarify, the backups and updates are two separate things, e.g. Every thirty minutes versus every two weeks?’ Absolutely. Yes. So backups of the data in Condo Control is continuous, and that happens every thirty minutes always.

And the software updates and the changes that we roll out to Condo Control, those happen every two weeks.

What is the recommended retention period for data in Condo Control? Again, that's gonna be up to you and your needs, your local laws. Our retention in Condo Control is forever. Once you upload it, it's gonna be there until you delete it. You can decide what makes sense for you.

One more question here from Francis. How do we take advantage of a backup or tech support? We're looking at professional management with our own portal. We wanna migrate our content, but we also wanna leave it in Condo Control in case things don't work out with the management.

Great question. So what we what we typically see is that when boards are looking for new management, they will oftentimes tell the manager ‘we want you to use Condo Control, and we wanna keep using that as our main platform.’

 

Most management companies are very happy to do that, and then you don't have to deal with this migration or switch. You also retain control of your data. If things don't work out with the management company, you're not left in a position where you lose, where you lose your data.

One last feature related question here. Well, let's just give it, one more minute. If you have any more, put your questions in now.

Question, any plans to add buzzer control and fob systems to Condo Control? Yes. It's something we're talking about. No firm timelines yet, but, there is it is on the agenda, and it's something we're looking at. So we will keep you posted once we have more solid signs there.

If you have any questions or need clarification on any of the changes, please create a support ticket.

We really appreciate everyone joining us here for today's talk. Thanks again for your time and your participation as well in the q and a. Just a reminder, after the Zoom meeting ends, a short survey will appear in your browser. So if you don't mind, taking the time to fill this out, we would greatly appreciate any feedback.

And, as a reminder, if you're joining us from Ontario, the CMRAO has approved this learning activity for 0.5 CPE credits. And it's important that you complete the post webinar survey that appears in your browser to indicate whether you require us to send a certificate in the post webinar email. So it might take a couple days to come through, but, they will be sent out.