Embedded Payments, powered by Stripe, is an integrated payment solution designed to process online payments for your community. This user guide outlines how to set up an Embedded Payment account from your workspace. Ensure you have your bank account information and ID available before starting the process. The form will not be submitted for verification until all the required fields are completed.
Note: You must be part of the Payment Administrators group to have access to the Payment Setup section.
1. Select Setup from the user menu.
2. Pick Payment Setup from the main menu.
3. Under the My Account tab, select Connect Account.
4. Select Stripe from the Payment Provider drop-down menu and then enter a name for the account. If there are any notes or details you want to mention about the account, add them in the Description/Comments field. Once completed, click Get Started.
Canadian Workspace Instructions
A new section will then be added to create your Embedded Payment account powered by Stripe. There are 6 sections to the Stripe account form. At any point you can go back to a previous section by selecting the arrow beside the section name. If you close the window, your progress will be saved.
Business Type
Start by selecting your Business Type: Individual, Company, or Non-Profit. If you selected Company or Non-Profit, pick your Business Structure. Once completed, click Continue.
- Company Business Structure: Corporation or Partnership
- Non-Profit Business Structure: Registered Charity or Non-Profit Organization
Business Details
Enter your business details including legal name, business address, phone number, website and product description. Once completed, click Continue.
Tip: If your community does note have a website we recommend using the website for your Property Management Company. If you do not have a Property Management Company, you can use our website: www.condocontrol.com
Business Representative
Enter the personal information for the account owner. The account owner should be the person responsible for administering the account. If the account owner is a director or board member check the required box and specify if they are the only director/board member. Once completed, click Continue.
Business Directors
Input the directors/board members for your community. Click Add director, enter their legal name and email address, and click Add. Repeat this process until all the directors/board members have been added and click Continue.
If your community has no directors/board members, select Continue with no directors.
Bank Details
Enter the banking information for the account you want to receive payments. You can select Canadian or US Dollars as your currency. The currency/country selection will impact which fields are required. Once completed, click Continue.
Public Details
Add the customer support phone number for your community. This should match what you share with residents. Click Continue to proceed.
Verification
On the review page you will notice the Management and Ownership section is incomplete. This is because the account owner needs to be verified. Select Edit to complete the verification.
Then, select how you would like to verify your account.
- Liveness verification: will prompt you to take a photo of your ID on your mobile device via QR code. Verification will be instant and your account will be created immediately upon form submission.
- Verify your ID and home address: will prompt you to upload an ID and address document. They cannot be the same document. Verification will take 1-2 days so your account will not be created immediately upon form submission.
Review & Submit
Complete a final review of your account details. If everything is in order, click Agree and Submit.
American Workspace Instructions
A new section will then be added to create your Embedded Payment account powered by Stripe. There are 6 sections to the Stripe account form. At any point you can go back to a previous section by selecting the arrow beside the section name. If you close the window, your progress will be saved.
Business Type
Start by selecting your Business Type: Individual, Company, or Nonprofit Organization. If you selected Company, pick your Business Structure. Once completed, click Continue.
- Company Business Structure: Sole Proprietorship, Single-Member LLC, Multi-Member LLC, Private Partnership, Private Corporation or Other/I'm Not Sure
Business Details
Enter your business details including legal name, EIN, business address, phone number, industry, and website. If you use a SSN for business tax purposes, you can enter that instead of an EIN. Once completed, click Continue.
Tip: If your community does note have a website, you can opt to add a product description instead.
Business Representative
Enter the details for the account owner. The account owner should be the person responsible for administering the account. If you do not want to add a Social Security Number you can opt to provide a government issued ID number instead. Once completed, click Continue.
Bank Details
Select or search for your financial institution. You will then be prompted to login to your bank account and select the account(s) you want to link. Your bank my required an additional authentication step, like sending a code over text, so ensure you have your mobile device on hand.
After connecting your account(s), you will be asked if you want to save your account with Link. Link is a third-party digital wallet platform - it has no impact on your Embedded Payment account. We recommend selecting Finish Without Saving. Once completed, click Done.
From your linked bank accounts, select which account you would like to use for payouts (i.e. where your earning will go). Click Continue to proceed.
Public Details
Enter the name you would like to appear on payment statements, invoices, and receipts. Once completed, click Continue.
Review & Submit
Complete a final review of your account details. If everything is in order, click Agree and Submit.
You have successfully created your Embedded Payment account. Click Payment Setup to add your account to the payment features.
Assign your Embedded Payment account to your community's amenities and click Save. Repeat this process for the Status Certificates and Online Payments modules. Once completed, residents can settle transactions using online payment methods.
Note: It may take 1-3 days for your account to be fully verified by Stripe. During which time it will be marked as In Review and payouts will be placed on hold. If additional verification is required, refer to the following guide for assistance: Embedded Payment Account Verification Process.
Additional Resources
- Embedded Payments Group Permissions & Email Notifications
- How to Update Your Payout Schedule on Embedded Payments
- How to Export Your Embedded Payments Transactions List