This guide applies to communities that enabled Stripe online payments after July 1, 2025.
There may be times when a resident cannot make an online payment on their own, including cases where they cannot access their account or require assistance with an overdue payment. Administrators can address this by submitting the payment on the resident’s behalf. This user guide outlines how administrators can complete online payments on behalf of a resident.
1. Select Make a Payment from the main menu.
2. Pick Make a Payment from the payments dashboard.
3. Choose what the resident wants to pay for from the drop-down menu.
4. Enter the reference or invoice number for the payment.
5. In this example, you can then enter the payment amount. If the payment category has a set amount, it will be listed in this field.
Note: The service fees will be automatically calculated based on the payment amount.
6. Next, select a Recurrence. Like before, if the payment category has a set recurrence type, it will be listed in this field.
7. If you selected Recurring Payment, pick a Frequency Type for the payment. You can select Monthly, Every 3 Months, Every 6 Months, or Yearly.
8. Choose the First Payment Date from the drop-down menu. The resident will be charged on the first of the month starting on the selected date. By default, the first of the next available month will be listed.
9. Add any relevant comments to the payment. This field may be required for certain payment categories.
10. If applicable, review and agree to the terms and conditions. The resident should be present while you do so.
11. Enter the name of the resident you are completing the payment on behalf of - you can search for the resident by their name or unit number. Once completed, click Next.
12. You will then see a summary of the payment details, including a breakdown of the service fees and if applicable, sales tax. Enter the resident's credit card details and then click Confirm and Pay.
13. The online payment is now confirmed. If the resident is subscribed to email notifications, they will receive a confirmation with the payment details. Select View Receipt to see a summary of the payment.
The receipt will include the payment status and next payment date. In this example, you can see that the payment has not been charged and won't be until October 1st, 2025 (the selected payment start date). You also have the option to download the receipt for your records.
Tip: The resident can also view the payment receipt from their payment dashboard.
Service Fee Breakdown:
There are two parts to the Service fee:
- Stripe fee - For the use of Stripe, there is a 2.9% + 30 cent charge to each transaction/ payment.
- Property Control Fee - For each online payment, we charges either 1% of the payment total or $2.00, whichever amount is higher.
Additional Resources
- How to Create and Update Online Payment Types
- How to View and Customize the Online Payments Report
- How to Review or Cancel Recurring Payments