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Security and Concierge Console Video Overview

 

Tip: You can navigate to specific sections in the video by selecting the Chapters icon.

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Learning Objectives:

1. List the features in the security and concierge console.

2. Describe how to search and filter the activity stream.

 

 

Video Script

Welcome to the Security & Concierge: Console Overview. In this video we will review the features on the security and concierge console and demonstrate how to search and filter the activity stream. Many of the features you will use on regular basis are accessed through this console. 

To get started, select Security & Concierge from the main menu. The console is broken into three sections: the search bar, the features, and the activity stream.

The features on the security and concierge console are the following:

  • Visitor Parking: where you log visitor information and reserve visitor parking.
  • Package Tracking: where you log incoming and outgoing packages and notify residents.
  • Security Log: where you record the events that take place on your shift.
  • Incident Report: where you report incidents that take place during your shift.
  • Authorized Entry: where you add and track authorized users.
  • Key Checkout: where you sign-out and track keys.
  • And Pass-on Logs: which allows you to notify your team of any outstanding matters. 

Each of these features will be covered in-depth in subsequent training videos.

The activity stream shows the logged activities for the features mentioned above with the most recent activity on top. To find out more details on an activity, click the activity name. 

The activity steam includes the logs of 2 additional features that can be accessed off the main menu: security patrol and valet parking. These features will also be covered in-depth in subsequent training videos.

You can search and filter the activity stream using the search bar at the top of the console. Here you can conduct an all-text search using keywords, a name, a unit number or reference number. You can also filter your search by selecting a specific feature from the drop-down menu. 

To filter your search further select advanced search. This allows you to pick a specific date range and dictate if the results must be an exact match or a broad match. The activity stream displays a fixed number of entries so if you are looking for older data, it will not come up in an advanced search. To return to the main activity stream select reset. 

This concludes the Security & Concierge: Console Overview. For more information on the Security and Concierge Console, please refer to our user guides.

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