Security and Concierge

Featured Resources

• ★ Security and Concierge Video Guides
• Security and Concierge User Guide: Amenity bookings
• Security and Concierge User Guide: Key Tracking
• Welcome To Condo Control: Security and Concierge User Guide

Amenity Booking

• How to complete a pre and post inspection
• How to update an Amenity Booking
• Submitting an amenity booking request on behalf of a resident

Authorizations

• Authorized Entry Video Guide
• How to search for previous actions taken regarding Authorized Entries
• How to Log/Relock a unit when an Authorized Person Leaves
• How to Verify/Log an Authorized Entry
• How to create an Authorized Entry

Incident Reports

• Incident Report Video Guide
• How to search for a previous Incident Report
• How to print an Incident Report
• What happens when I create an Incident Report
• How to create an incident report

Key Checkout

• Key Checkout Video Guide
• How to search for previous actions regarding Key Tracking
• How to delete an existing permanent key
• How to update an existing permanent key
• How to create a temporary key
• How to create a permanent key

Package Tracking

• Signature Pad Video Guide (Topaz)
• Signature Pad Video Guide (Tablet)
• Package Tracking Video Guide
• Logging Packages On Mobile Video Guide
• How to Use the Package Scanner
• How To Use the Barcode Scanner for Packages

See all 12 articles

Pass On Log

• Pass-On Log Video Guide
• How to search for a previous Pass-On Log
• How to review a Pass-On Log
• How to create a Pass-On Log
• How to search for a previous Security Shift/Log
• How to send a pass-on log

See all 7 articles

Reporting

• Security and Concierge User Guide: Reports for Security Guards

Security Log

• Security Log Video Guide
• How to delete an existing Security Log
• How to edit an existing Security Log
• How to Create/Add a new Security Log
• How to create a Security Shift

Security Patrol

• Security Patrol Video Guides
• Security Patrol Setup
• How To Start an Unscheduled Patrol: With or Without Scanning all Points
• Security Patrol: how to change order of patrol route/rename a point
• How to use Security Patrol feature on the CCC mobile app (start patrol, check schedule and check incidents)

Valet Parking

• Valet Parking - How to update Valet Parking (Tablet)

Visitor Parking

• Visitor Parking Printer Video Guide (Epson)
• Visitor Parking Printer Video Guide (Dymo)
• How to revise the vehicle details for a parking pass
• How to: Setting your Epson and Dymo Printer Settings
• How to set-up Epson Printer
• How to have the Parking Permit automatically open in your PDF Viewer

See all 13 articles