Security Patrol - Conducting a Patrol Video Guide


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Learning Objectives:

1. Describe how to start a security patrol.

2. Explain how to create an incident and attach an image.

3. Recall how to skip a checkpoint, add a note, and sync patrol data.



Video Script

Welcome to the Security Patrol: Conducting a Patrol overview. In this video we will demonstrate how to conduct a security patrol and add incidents and images to a patrol.

To get started, open the Condo Control app on your mobile device. From the main menu, select Security Patrol. This will launch the security patrol feature where you have the option to start a patrol, create an incident, sync data, or check the patrol schedule.

To conduct a security patrol, select Start Patrol. An internet connection is required to start the patrol. Once the patrol route has loaded, you can disconnect from the internet, complete the patrol offline, and sync the patrol log later. 

Next, select either: Start a Scheduled Patrol or Start an Unscheduled Patrol. Scheduled patrols have an assigned route, date, and time, whereas unscheduled patrols allow you to choose a route at any date and time. 

If you select Start a Scheduled Patrol, you will either see the assigned patrol route or a message that says you don’t have any available scheduled patrols. If that happens, return to the Security Patrol page by selecting the back arrow in the top left corner. Then, select Check Schedule followed by Upcoming, to review the list of your scheduled patrols. If you do not complete a scheduled patrol, it will automatically be marked as missed in the system.

If you select Start an Unscheduled Patrol, you will see a list of all the patrol routes for the building. With either option, you then select the appropriate patrol route from the list.

If geolocation tracking is enabled, you will then be asked if you want to share your location. This will only track your location at the start of the patrol route, not follow you throughout the route. Select the appropriate option. You have now started your patrol.

On the patrol page you will see your overall completion status and have the option to create an incident and attach an image, skip this spot, which bypasses a checkpoint, or add a note. If your building requires you to scan checkpoints in a specific order, you will also see which checkpoint to begin with.

When you reach the first checkpoint, ensure NFC is enabled on your mobile device. Then, hold your phone over the NFC tag. If your mobile device does not support NFC technology, you will not be able to scan the checkpoint and complete a patrol. 

When the tag has been scanned, you will hear a chime and see a green checkmark on your screen. Your completion status will then be updated and you can proceed to the next checkpoint. Like before, if your building requires you to scan checkpoints in a specific order, you will be directed to the next checkpoint.

If you need to bypass a checkpoint, perhaps because the NFC tag is missing or broken, select Skip This Spot. Then, provide an explanation for skipping the checkpoint. Once completed, click Skip This Spot and then Ok. You can now continue to the next checkpoint on the route.

Once a patrol has started, you have a fixed amount of time to complete it. This time frame is set by building management. You can stop and resume a patrol at any point during that time frame, but once the time has lapsed, you will be unable to complete the patrol and it will be marked as partially completed in the system. 

To resume a patrol select Start Patrol, and if prompted, click Ok. You can then select, Mark Patrol Complete, which submits the patrol log as is, or if you were offline, Sync Now, to upload the patrol log to the system. To continue the patrol, select Resume Patrol.

If an incident occurs during your patrol, log the incident by selecting Create Incident, Attach Image. Next, click the plus sign in the bottom right corner. You then have the option to Create an Incident, Take a Picture for the Patrol, Upload an Existing Picture for the Patrol, or Cancel.

Create an Incident will open the incident report form where you can log the details of the incident. Once completed, click Save in the top right corner and then click Ok.

If you want to attach a picture of the incident, click the plus sign in the bottom right corner and select either Take Picture for Patrol or Upload Existing Picture for Patrol. Once completed, click Ok. To return to your patrol, select the back arrow in the top left corner.

If you want to log something during your patrol, that was not a formal incident, select Add Note. Log the relevant details and click Save followed by Ok.

When all the checkpoints have been scanned, a message will pop-up on your screen saying the patrol was completed, click Ok. You will now be back on the main Security Patrol page.

If you conducted your patrol offline, your data needs to be synced. When you are reconnected to the internet, refresh the security patrol page and the data will sync automatically. Once completed, the status will change to all data synced. 

This concludes the Security Patrol: Conducting a Patrol overview. For more information on the security patrol feature, please refer to our user guide.

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