This guide is for Ontario condominium corporations using Embedded Payments (for example YRCC, YCC, TSCC and MTCC accounts). You must be part of the Payment Administrators group to access the Payment Setup section.
When you process payments through Condo Control, your payments and payouts are handled by Stripe, our secure payment processor. For regulatory and anti-fraud reasons, Stripe is sometimes required to confirm the directors listed on your account. If those directors do not match government records, Stripe asks you to upload a document that verifies them.
In Ontario, use a copy of your corporation's record from the Condo Authority of Ontario (CAO) Condo Registry. This user guide outlines how to find that record, confirm your directors and upload the document.
If your corporation is outside Ontario, or Stripe asks for additional documents, refer to the following guide: Embedded Payment Account Verification Process.
1. Select Setup from the user menu, then pick Payment Setup from the main menu.
2. Under the My Account tab, you will see a notification that action is required to resume processing payments and payouts. Click Update.
3. The Edit directors screen opens. Review the people listed under Directors. This list must include everyone on your board of directors.
4. In a new browser tab, go to the Condo Authority of Ontario Condo Registry Search at condoauthorityontario.ca/condo-registry-search. On the Legal Name tab, pick your Region and enter your corporation Number (for example Toronto and 1234 for TSCC 1234). Agree to the terms of use, complete the reCAPTCHA, then click Search the Condo Registry and open your corporation from the results.
5. Your corporation's record opens, with your current board listed under Board of Directors. This is the page Stripe needs.
6. Once the page has fully loaded, right click anywhere on the page and select Print. Choose Save as PDF as the destination and save the file somewhere you can easily find it.
Note: Save the file in colour and make sure the full page is captured. Stripe will not accept a document that is blurry or cut off.
7. Compare the directors on the CAO record with the ones on the Edit directors screen. The names must match. If a director is missing or out of date, use Add director, Edit or Remove so the two lists are the same.
Note: If the names do not match the CAO record, Stripe declines the upload with the message "Document isn't an acceptable verification document."
8. Under Verify directorship, click Start upload and choose the CAO PDF you saved. Once the file is attached, click Continue.
9. Your account status changes to In review while Stripe checks the document. This usually takes about 24 hours and can take 2 to 3 business days.
Note: Payouts are paused while your information is in review. Payments are still collected during this time.
Note: When your board changes, update the directors on your account at the same time. This keeps your account matching the CAO record and avoids a second verification request.