Service Requests
Service Requests is a feature inside of Condo Control that allows residents to submit service requests, questions or concerns to property management or the board of directors. Service requests also allows property management to communicate with the resident in one location with updates relating to the service request. The following links are articles on how to accomplish different tasks using Service Requests:
Setup:
- Service Requests: Setup
- Service Requests: How to Add/Edit Service Request Types & Custom Fields
- Service Requests: How to Add/Edit Macros
- Service Requests: How to Add/Edit FAQ's and Knowledge Base
- Service Requests: How to Add/Edit SLA's
Logging Service Requests
- How to Submit a Service Request on Behalf of a Resident
- How to Update Service Requests
- How to Reply to a Service Request via Email
- How to Search for Service Requests
Video Guides: