In Condo Control, your account may become locked after a series of unsuccessful login attempts. This guide explains what it means when your account is locked, how to resolve it, and best practices to prevent it from happening.
If your account is locked and you need immediate access, you can request a password reset from the login page on your web browser or on the mobile app.
What Does "Account Locked" Mean?
An "Account Locked" status in Condo Control means that you are temporarily unable to access your account due to multiple failed login attempts. This security measure is in place to protect your account from unauthorized access.
Why Accounts Are Locked
The logic behind locking an account after too many failed attempts is to protect your account from unauthorized access. If someone repeatedly tries to guess your password, locking the account prevents further attempts and ensures that only the rightful owner can regain access through a secure password reset process. This security measure helps keep your personal information and property data safe.
When Does an Account Get Locked?
Your account will be locked after 5 failed login attempts. This is a security measure designed to prevent unauthorized access by ensuring that only the rightful owner of the account can attempt to log in multiple times.
How Does an Account Become Unlocked?
Once your account is locked, it will remain locked until you complete a password reset. For instructions on how to reset your password, refer to the guides below:
Best Practices to Prevent Account Lockouts
1. Reset Password After Multiple Failed Attempts.
If you have tried to log in unsuccessfully more than 3 times, consider resetting your password before reaching the 5-attempt limit to avoid getting locked out.
2. Use Strong, Memorable Passwords.
Ensure that your password is strong and memorable. Avoid using easily guessable information and consider using a password manager to keep track of your passwords securely.
3. Enable Two-Factor Authentication (2FA).
This will help protect your account even if someone else gets hold of your password.
Understanding the account lockout mechanism in Condo Control and following best practices can help you avoid being locked out of your account. In case your account does get locked, you can quickly resolve it by requesting and completing a password reset. These measures ensure that your account remains secure and accessible only to you.