Every user in Condo Control is assigned to at least one user group. Each group has a unique set of permissions which dictates what information they have access to and what actions they can perform. This user guide outlines what information a unit Owner can see as opposed to a unit Renter or Resident.
For an overview of the My Account feature, refer to the video guide below:
My Account Overview - Resident Video Guide
My Account
My Account displays a variety of information about the unit and the users within it. Below is a specific breakdown of access for each section.
Note: Certain sections under My Account may not be used by your community and as such won't be visible. This is determined by your community administrator.
Unit Details
Owners:
- Have the ability to see all users linked to their unit.
- Can be given permission to edit or delete users within the Renters and Residents group.
Renters & Residents:
- Renters can only see other users within the Renters group.
- Residents can only see other users within the Resident group.
Custom Groups:
- Users see only those in the same custom group unless they belong to any of the built-in groups (Owners, Renters, Residents), in which the standard logic applies.
Violation Tracking
- When a violation is issued to a unit, it can be assigned to one or multiple users within that unit.
- Only the selected users can view the violation.
- If the owner is not included as a recipient, they will not see it.
- If no users are selected, the violation is recorded for tracking purposes and is only viewable by staff members.
- Note: Recipients cannot be updated once a violation is created.
Owners:
Renters & Residents:
Additional Sections
| Owners | Renters & Residents | |
| Vehicles | Can see all vehicles associated with the unit. | Can see all vehicles associated with the unit. |
| Pets | Can see own pets or pets not assigned an owner. | Can see own pets or pets not assigned an owner. |
| Emergency Contacts | Can only see their own details. | Can only see their own details. |
| FOBs, Remotes, Keys and Buzzer Codes | Can only see their own details. | Can only see their own details. |
| Assets | Can see all asset requests associated with the unit. | Can see all asset requests associated with the unit. |
Service Requests
Owners:
- Can view all service requests for their unit.
- Owners will only see service requests made after their addition to the unit.
Renters & Residents:
- Can view only their own service requests.
Additional Resources
- Adding, Editing or Deleting Residents in Your Unit
- How to Add and Edit Emergency Contact Details
- How to Create an Authorized Entry to Your Unit