This guide is for version two of the asset management feature. If the images below do not match your view, refer to the version one user guides.
Owners and residents can submit requests for purchasing, leasing, or using community-owned assets like parking spots, boat racks, or storage spaces. These requests often require approval from community administrators. This user guide outlines how to resubmit a request after it was declined by administrators.
The example below is for a paid Community Asset Type with a Linked Asset. If the Community Asset Type is free or does not have a linked asset, some of the sections below will be omitted. However, the overall process is the same.
For instructions on how to submit a new community asset request, refer to the guide below:
How to Request a Community Asset
1. You will receive an email notification that your community asset request has been declined. In the email you will see the reason why, as well as a link to view the asset request.
Alternatively, navigate to the Asset tab under My Account and click the View icon beside the applicable request.
2. Review the reason your request was declined and then select Resubmit with Changes.
3. The Community Asset Type and User fields will be populated with the information from the initial request. If applicable, add any additional details to the request and select Update Linked Asset.
4. By default, the Linked Asset you used for the initial request will be selected. You can continue with that asset, select a different existing asset, or create a new asset. Once completed, click Review Payment Details.
If you decide to create a new asset, refer to the Introductory Text for any relevant instructions and fill out all the applicable fields.
5. Review the payment summary for your request and enter your payment information. If you saved your previous payment account, it will be listed under the Existing Payment Method section. If you have no saved accounts, you will only see the Credit Card and Bank Transfer option. Once completed, click Proceed to Confirmation.
6. Your request has now been resubmitted for administrator approval. To see your request details, click Review Request Details.
7. The Community Asset Request Status will now be updated to Needs Approval & Pre-Authorized. While your request is pending approval you can Edit or Delete it as needed. For further instructions, refer to the following user guide: How to Edit or Delete a Community Asset Request.
8. On the My Account dashboard you will see your Community Asset Request with the updated status and if applicable, your newly created asset.
For an overview of the asset request approval and payment process, refer to the following user guide: Asset Management Request, Approval & Payment Process.