This guide applies to communities that enabled online payments after July 1, 2025.
Adding a bank account for ACH/PAD gives you a secure and convenient way to make online payments to your community. Along with credit card payments, linking your bank account allows you to pay fees, dues, or other charges directly online—whether as one-time or recurring payments. This user guide outlines how to add your bank account for online payments so you can choose the payment method that works best for you.
1. Select Make a Payment from the main menu.
2. Pick Manage Payment Methods from the payments dashboard.
3. Here you will see any credit cards you saved during previous payments. Select Add Bank Account to configured ACH/PAD for your account.
Canadian Communities
4. Enter your full name and click Add Bank Account.
5. Input your banking details including Institution Number, Transit Number, and Account Number. Once completed, click Submit.
Tip: This information can be found at the bottom of a cheque or in your mobile banking app.
6. To verify your account, Stripe (the payment processor) will send two micro-deposits to your bank account. Click Confirm, to proceed.
7. Review and agree to the Stripe Pre-Authorized Debit agreement.
Your account information has been sent to Stripe. You will receive an email notification outlining next steps to verify your account.
8. Check your bank account in the next 1–2 days for the two micro-deposits. Then, click Verify Now to finalize your bank account setup.
Note: Accounts not verified within 10 days from initiation will automatically be cancelled, and you will have to re-initiate the bank account setup process. A reminder email will be sent at the 9 day mark if your account has not been verified yet.
9. Enter the amount of the micro-deposits made to your account. Once completed, click Verify.
Note: You have three attempts to enter the correct deposit amounts. These amounts are unique to each person - the screenshot below is just an example. After three attempts your bank account will be permanently blocked. If this happens, refer to the following guide for assistance: What to Do if Your Bank Account Fails Verification.
10. Your bank account has now been verified and setup is complete.
American Communities
4. Enter your name and banking details including Account Number, Routing Number, and Account Holder Type. Once completed, click Add Bank Account.
5. Your account information has been sent to Stripe (the payment processor). To verify your account, Stripe will send two micro-deposits to your bank account. You will receive an email notification outlining next steps for account verification.
6. Check your bank account in the next 1–2 days for the two micro-deposits. Then, click Verify Now to finalize your bank account setup.
Note: Accounts not verified within 10 days from initiation will automatically be cancelled, and you will have to re-initiate the bank account setup process. A reminder email will be sent at the 9 day mark if your account has not been verified yet.
7. Enter the amount of the micro-deposits made to your account. Once completed, click Verify.
Note: You have three attempts to enter the correct deposit amounts. These amounts are unique to each person - the screenshot below is just an example. After three attempts your bank account will be permanently blocked. If this happens, refer to the following guide for assistance: What to Do if Your Bank Account Fails Verification.
8. You bank account has now been verified and setup is complete.
After completing verification refresh your webpage. Your bank account will now be marked as Verified and can be used for online payments.
Your bank account will be listed under the Saved Payment Methods selection on the Make a Payment form.
Additional Resources
- How to Make an Online Payment
- How to Review or Cancel Recurring Payments
- How to View and Download Receipts