This guide applies to communities that enabled online payments after July 1, 2025.
Making an online payment is a quick and convenient way to take care of community dues such as maintenance fees, fines, or service requests. With just a few clicks, you can securely submit payments using a linked bank account or credit card, and choose whether to make a one time payment or set up recurring payments. This user guide outlines how to complete an online payment and view payment receipts.
1. Select Make a Payment from the main menu.
2. Pick Make a Payment from the payments dashboard.
3. Choose what you want to pay for from the drop-down menu. These options are unique to your community and will each be configured differently. Some may have a fixed amount, be set to one time payment only etc.
4. Enter the reference or invoice number for the payment. If you do not have a reference or invoice number, enter NA.
5. In this example, you can then enter the payment amount. If the payment category has a set amount, it will be listed in this field.
Note: The service fees will be automatically calculated based on the payment amount.
6. Next, select a Recurrence. Like before, if the payment category has a set recurrence type, it will be listed in this field.
7. If you selected Recurring Payment, pick a Frequency Type for the payment. You can select Monthly, Every 3 Months, Every 6 Months, or Yearly.
8. Choose your First Payment Date from the drop-down menu. You will be charged on the first of the month starting on the selected date. By default, the first of the next available month will be listed.
9. Add any relevant comments to the payment. This field may be required for certain payment categories.
10. If applicable, review and agree to the terms and conditions. Once completed, click Next
11. You will then see a summary of the payment details, including a breakdown of the service fees and if applicable, sales tax. Select a payment method and enter the required information. Once completed, click Confirm and Pay.
Note: Service fees may differ depending on your chosen payment method.
Saved Payment Methods - If you have saved credit cards or linked bank accounts they will be listed in this section. Otherwise, this option will not appear.
Credit Card - Enter your Card Number, Expiration, Security Code, Country and Postal Code. If you would like the credit card to be available for future payments, select Save payment method for future use.
Bank Transfer - If you would like to complete payments using ACH/PAD, select Add Bank Account to connect your account. This will open a new window where you can configure your bank account. It will take 1-2 days for your account to be verified so you won't be able to use it for the current payment. Select a different payment method to proceed.
12. Your online payment is now confirmed. If you are subscribed to email notifications, you will receive a confirmation with the payment details. Select View Receipt to see a summary of your payment.
The payment receipt will include the payment status and next payment date. In this example, you can see that the payment has not been charged and won't be until October 1st, 2025 (the selected payment start date). You also have the option to download the receipt for your records.
Additional Resources
- How to Add a Bank Account for Online Payments
- How to Review or Cancel Recurring Payments
- How to View and Download Receipts