This use guide outlines how to start a patrol, add an incident to a patrol, and check the patrol schedule from the mobile app.
For a demonstration of the Security Patrol feature, refer to the video below:
Security Patrol - Conducting a Patrol
Start Patrol
1. Open the Condo Control mobile app and select Security Patrol from the main menu.
2. Click on Start Patrol.
3. Select one of the following options:
- Start Scheduled Patrol - allows you to start only the patrol route(s) formally scheduled by Administrators. For information of scheduling patrol routes, refer to the following guide: How to Schedule a Security Patrol.
- Start Unscheduled Patrol - allows you to select any of the patrol routes in your community.
4. Select the specific patrol route from the available list.
5. Confirm that you selected the correct patrol and if so click Proceed.
Note: You must have NFC turned on to conduct a patrol.
6. You can then start scanning the checkpoints on the patrol route. At any point in the patrol you can create incident reports, attach images, add notes, or view the list of checkpoints.
Note: All patrols must be started online but afterwards they can be conducted offline. If you are offline you will see a notice at the top of the screen.
Some communities require checkpoints to be scanned in order. If this is the case, a pop-up notification will appear if you scan the wrong checkpoint. This setting is managed by community Administrators.
Tip: In this configuration you can select Skip this spot to bypass a checkpoint and move to the next one.
After a checkpoint is successfully scanned, a green checkbox will appear and the checkpoint count will be updated.
7. Once all the checkpoints have been scanned, you will be notified that the patrol is completed and have the option to review the patrol details.
8. The patrol details page provides a summary of what occurred at each checkpoint as well as the sync status for the patrol. To close out of the patrol, select Exit Patrol.
Note: If you conducted the patrol offline, the data will sync as soon as your phone is connected to wifi.
Create Incident, Attach Image
1. During the patrol route select Create incident, attach image.
2. Choose one of the following options: "Create an incident", "Take a picture for patrol" or "Upload existing picture for patrol".
3. If you select Create an incident, an incident report form will open. Fill out the fields and click Save to submit the incident report.
- Related Checkpoint: select the checkpoint the incident is related to
- Type: select an incident report type from the drop-down menu (these are set by community administrators)
- Recipients: select a group that will receive the notification about the incident
- Date: select the date of the incident from the calendar
- Time occurred: select the time the incident occurred
- Title: add the title for the incident
- Details: add the details for the incident
4. A pop-up message will then appear confirming the creation of the incident report. Click Ok to proceed with the patrol.
5. You will can see the details of the incident report on the patrol details page.
Tip: If the application was closed during the patrol route, an incident report can also be created from the main menu of Security Patrol by clicking the "Create Incident" button.
Check Schedule
1. Click on "Check Schedule"
2. The section "Activity" allows to see the records of all started patrol routes with an indication of with are complete and incomplete.
3. The section "Upcoming" shows the details of the upcoming scheduled patrols.
Additional Resources
- Security Patrol FAQ
- Security Patrol - Creating Routes & Checkpoints Video
- Security Patrol - Scheduling & Viewing Patrols Video
- Security Patrol Troubleshooting Tips